What are the responsibilities and job description for the Manager, Order-to-Cash (AR) Operations position at elkay?
Manager, Order-to-Cash (AR) Operations The Company Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow. Named by Newsweek as One of America’s Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today’s leading international suppliers of plumbing and water delivery solutions. Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you’ll visit our website and learn more about Zurn Elkay at zurnelkay.com. If you’re ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family! If you are a current employee, please navigate here to apply internally. Job Description The Manager, Order-to-Cash (AR) Operations is responsible for leading end-to-end accounts receivable operations, including collections, cash application, and customer deductions, while driving performance visibility, process improvement, and cross-functional alignment. This role goes beyond traditional credit and collections management. It requires a leader who can analyze trends, identify root causes, and translate data into actionable insights that improve working capital, operational efficiency, and customer experience. The ideal candidate is a strong operator and business partner who can lead a team, influence cross-functional stakeholders, and drive continuous improvement in a complex, multi-system environment. Key Accountabilities Lead and manage AR operations across collections, cash application, and deductions Provide clear direction, coaching, and performance management for a team of AR professionals Serve as the primary escalation point for customer and internal issue resolution Ensure timely and accurate execution of key processes Own and monitor key AR performance metrics including aging trends and past due performance Analyze data to identify trends, root causes, and improvement opportunities Deliver insights to leadership related to working capital and performance Oversee credit decisions and evaluate customer financial risk Partner with Sales and Finance to balance risk and customer relationships Lead continuous improvement initiatives across AR processes Drive automation and standardization efforts across systems Partner closely with Sales, Finance, and Customer Service to drive outcomes Qualifications/Requirements Bachelor’s degree within Accounting or Finance required. 5 years in AR, credit, collections, or finance operations required. Minimum of 2 years of leadership experience required. Strong knowledge in Microsoft Excel, Word, and Outlook ERP experience required- Oracle a plus Ability to provide guidance and direction to team of Collections Representatives Strong leadership, communication, and analytical skills Capabilities and Success Factors Business Insight – Applying knowledge of business and the marketplace to advance the organization’s goals. Manages Complexity – Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems. Drives Results – Consistently achieving results, even under tough circumstances. Ensures Accountability – Holding self and others accountable to meet commitments. Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity. Total Rewards and Benefits Competitive Salary Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance Matching 401(k) Contribution Health Savings Account Up to 3 weeks starting Vacation (may increase with tenure) 12 Paid Holidays Annual Bonus Eligibility Educational Reimbursement Matching Gift Program Employee Stock Purchase Plan – purchase company stock at a discount! **THIRD PARTY AGENCY: Any unsolicited submissions received from recruitment agencies will be considered property of Zurn Elkay, and we will not be liable for any fees or obligations related to those submissions.** Equal Opportunity Employer – Minority/Female/Disability/Veteran Zurn Elkay Water Solutions Corporation What happens when two remarkable sustainability leaders come together as one? A sustainability powerhouse is born, making a splash in the markets they serve and saving the planet one innovative installation at a time. In early 2022, Zurn Water Solutions Corporation, a market leader in smart, sustainable water solutions, and Elkay Manufacturing, a commercial drinking water solutions leader, agreed to combine their two exceptional firms to become a single water solutions powerhouse. Together, the combined company offers a comprehensive package of innovative, sustainable, specified, engineered water solutions and sustainable plumbing products that provide water safety, water quality, and water conservation through critical service environments, while delivering total building solutions for new construction and retrofit applications around the globe. Our innovative solutions enable customers to advance their ESG initiatives and reduce operating costs while providing students, patients, patrons, and people within public and private spaces a safe, clean environment and access to fresh, pure, potable water – the essence of life itself. What makes Zurn Elkay Water Solutions Corporation special is our people and our culture. While playing a leading role in sustainability and water access are remarkable, what makes Zurn Elkay’s story so compelling is the alignment of the two well-respected companies with powerful legacies and a combined 224-year company history and shared values and cultures where people matter most. Sustainably inspired, the company has a deep commitment to Diversity, Equity & Inclusion, water, and environmental stewardship, and giving back to the communities where we live, work and play. Our powerful legacy of caring and commitment is made possible by the exceptional people that embody Zurn Elkay’s values. We are looking for innovative, energetic people who want to help solve tomorrow’s challenges today. Our Total Associate Engagement core value means we work hard to ensure our associates have opportunities to grow and an inclusive culture in which to thrive. From formal training to on-the-job development and exposure to new businesses, when you join Zurn Elkay, you will join a collaborative organization that will give you opportunities to thrive and grow.