Housekeeping/Count Manager

Supervise drop and count team members to ensure compliance with all SIC and P&P. Supervise institutional housekeeping program to ensure clean, orderly, and attractive conditions of establishment by performing the following duties personally or through subordinate employees. The Drop & Count / Housekeeping Manager is responsible for the direct supervision of count team members and housekeepers.

ESSENTIAL DUTIES AND RESPONSIBLITIES include the following. Other duties may be added to, changed or deleted at the sole discretion of management:

• Establishes standards and procedures for duties of count team and housekeeping staff.
• Administrative functions of the Drop & Count Team and Housekeeping Departments, including employee paperwork, forms, responding to non-compliances are processed in an accurate and timely manner.
• Update the Drop & Count and Housekeeping Departments policies and procedures as needed.
• Responsible for knowledge of all areas of the Tribal Minimum Internal Control.
• Inspects and evaluates physical condition of the Casino.
• Submits to management recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space.
• Regularly inventories supplies and equipment including count team equipment. Prepares purchase orders for any supplies including count team equipment or uniforms and/or equipment.
• Investigates new and improved cleaning equipment, appliances and methods.
• Selects and submits request for purchases of new furnishings.
• Responsible to assure drop & count team members held accountable for all monies.
• Maintaining strong communication with the General Manager, as well as other department heads in needs of coordinating and streamlining shared processes and changes.

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Synthesizes complex or diverse information.

Attendance/Punctuality – Is consistently at work and on time.

Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition.

Communication – Must have exceptional people skills. Able to communicate effectively with any customer and employees at all levels.

Customer Service - Manages difficult or emotional customer situations

Delegation-Must be able to direct supervisory and front line staff in the course of their duties and delegate duties to specific individuals to ensure company standards are maintained at the highest levels in accordance with company policies and procedures.

Ethics – Treat people with respect; inspire the trust of others; work with integrity and ethically; uphold organizational values.

Interpersonal Skills - Maintains high level of confidentiality.

Managing People - Provides regular performance feedback.

Motivation - Must be self-motivating and able to motivate employees at all levels to achieve the company’s long and short term goals.

Oral Communication-Listen and get clarification; Respond well to questions.

Organizational Support - Follows policies and procedures.

Problem Solving - Identifies and resolves problems in a timely manner.

Professionalism - Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness.

Safety and Security - Observes safety and security procedures; Uses equipment and materials properly.

Teamwork – Contribute to building a positive team spirit; Support everyone’s effort to succeed.

Technical Skills -In depth knowledge and skill and ability to shares expertise with others.

Written Communication - Writes clearly and informatively.

SUPERVISORY RESPONSIBILITIES

Directly manages employees in the Housekeeping/Count Department. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Associates degree in approved related field/s or equivalent from two-year college or technical school; and five (5) years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present and provide information and respond to questions from groups of managers, clients, customers, and the general public.

MATH SKILLS

Ability to work with mathematical concepts such as discounts, interest, fractions, ratios, commissions, proportions, and percentages. Review and/or audit internal documents to ensure accuracy of purchases, revenue, and errors of transaction. Create and propose gain/loss reports, monetary policies, and maintain accurate budgetary items.

REASONING ABILITY

Ability to solve complex problems and deal with a variety of uncertain variables in situations where only limited standardization exists. Ability to interpret, communicate, and delegate instructions furnished in

written, oral, diagram, or schedule form. Ability to quickly evaluate alternatives and suggest a plan of action as necessary.

COMPUTER SKILLS

To perform this job, successfully, an individual should have working knowledge of Microsoft Office Suite, Microsoft Outlook e-mail, internet, faxing, printing, copying, and department specific programs (i.e. count machine). Must type at a minimum of 25 words per minute.

CERTIFICATES, LICENSES, & REGISTRATIONS

Must qualify for and maintain an Elk Valley Rancheria gaming license.

The following trainings will be offered post-employment and are required within the trainings schedule timeframe: Title 31, bloodborne pathogens, sexual harassment prevention supervisory, sexual harassment prevention, preventing and managing computer related injuries, ladder safety, PPE, safety orientation, electrical safety, incident investigation, workplace violence, back safety, drug and alcohol abuse for managers, hazard communication, office safety and office ergonomics.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds within safety procedures. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to see and hear, or use prosthetics that will enable these senses to function adequately to assure that the requirements of this position can be fully met.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate; frequent exposure to cleaning chemicals; and exposure to airborne particles; may be exposed to high heat areas.

Must be able to work under stressful situations. Drug and Alcohol free workplace. Must be able to work in a smoke filled environment.