Supervisor

Supervise shifts and/or work areas in the operation of Elk River Pizza Man to ensure customer service and high-quality products are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs, and systems.

Roles/Responsibilities/Expectations

• Understand completely all policies, procedures, standards, specifications, guidelines, and training programs
• Ensure that all customers feel welcome and are given responsive, friendly, and courteous service at all times
• Develop new ideas and strategies to grow business and discusses with Store Manager, Assistant Manager, and Owner/President
• Controls costs through inventory control and monitoring store food cost tracking data. Performs daily banking and closing procedures as outlined in the company handbook
• Oversee that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking, and serving standards
• Accurately fill out opening, closing and prep work lists. Assist other staff members to complete tasks on the various lists
• Actively manage other staff members by working hands on in making food, servicing customers, and overseeing the coordination of deliveries
• Achieve company objectives in sales, service, quality, appearance of facility, and sanitation and cleanliness through training of employees and creating a positive, productive working environment
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures
• Continually strive to develop your staff in all areas customer service and food preparation
• Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance/cleaning programs
• Provide advice and suggestions to Managers as needed
• Receive and remedy customer complaints
• Other duties as assigned by management
• Supervisors are responsible for reporting tips for taxes on their own

Qualifications

• High School diploma or equivalent required
• Must be able to work days, nights, and weekends (unless approved by management)
• Have knowledge of service and food
• Possess excellent basic math skills and have the ability to operate a cash register or POS system
• Must possess a valid Driver’s License with good driving record
• Qualified candidates must have excellent customer service and employee relation skills
• Must be detail oriented with the capability to oversee restaurant operations and multiple areas simultaneously in a fast-paced environment
• Must be able to perform under pressure in a fast-paced environment including moving and responding quickly for long periods of time
• Be able to work in a standing position for long periods of time (up to 10 hours)
• Be able to reach, bend, stoop and frequently lift up to 50 pounds
• Must have the stamina and availability to work up to 40 hours per week

Misc

• Same duties as cooks/drivers
• Able to perform surprise store visits (when no other supervisor/manager is in)
• Inventory management
• Assigning duties for employees (cooks/drivers)
• Facebook promotion advertising
• Document employee coaching opportunities and corrective actions