What are the responsibilities and job description for the Service Coordinator/Customer Service position at Elk Grove Toyota?
Job Title: Service Coordinator
Job Description: The Service Coordinator (SC) is a specialized, highly trained & skilled member of the Service Client Care Center. The Service Coordinator handles inbound service reservation calls, confirms service reservations, performs outbound follow-up calls for service clients; Special Order Parts (SOP) notifications and any additional outbound calls requested by management.
The SC must possess outstanding communication skills, a cheerful and enthusiastic disposition, and the ability to speak articulately. In addition, the SC must display a great work ethic, project a “can do” attitude in the face of change, enjoy conducting outbound telephone calls with enthusiasm and support the goals and vision of the team. During the first 6 weeks of training, a Service Coordinator must not miss more than 1 day for any reason.
Responsibilities:
- Promptly and professionally answer inbound calls with the goal of providing an exceptional client experience resulting in a scheduled reservation with our Service Department.
- Master and follow all training materials including inbound service call guides and word tracks in order to accurately answer all of the guest’s questions.
- Keep current with service specials, current advertising, and recall notices from the manufacturer.
- Use the Blueprint Knowledge Drive to search for answer(s) to guest’s questions prior to transferring the phone call to a Service Advisor.
- The ability to work flexible hours – Monday through Friday: 7:00am – 7:00pm / Saturdays: 6:00am – 6:00pm
- Being punctual to work and when returning from lunch and break with a full adherence to set schedule.
- Following the “Client Care Center Policies and Procedures” manual.
'Work Remotely
- No
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- Evening shift
Education:
- High school or equivalent (Preferred)
Work Location: In person
Salary : $17 - $18