Evening Shelter Assistant

SUMMARY

The Evening Shelter Assistant is responsible for overseeing the evening operations of the shelter from 5:45 PM to 10:00 PM, ensuring a safe, welcoming, and supportive environment for individuals and families experiencing homelessness. This role manages the evening guest intake process, including security screenings, while providing direct support to guests and guidance to volunteers. The Evening Shelter Assistant ensures that all activities are carried out in alignment with agency policies, procedures, and regulatory requirements to deliver high-quality, person-centered services.

ESSENTIAL FUNCTIONS

• General Operations
  • Oversee evening operations of the shelter, ensuring a safe, welcoming, and supportive environment for individuals and families experiencing homelessness.
  • Manage the evening guest intake process, including security screenings and documentation, to ensure compliance with shelter policies and procedures.
  • Follow all operational procedures as outlined in the Shelter Manual.
  • Maintain a visible and approachable presence in the shelter to support guests, volunteers, and staff.
  • Uphold cleanliness and sanitation standards, particularly in communal spaces, throughout the evening shift.
  • Attend staff meetings and required training sessions to maintain knowledge of best practices and shelter protocols.
• Guest Intake & Support
  • Welcome guests upon arrival, conduct security checks, and ensure belongings are screened and stored appropriately.
  • Complete intake screenings for new guests to determine eligibility and document required information.
  • Provide new guests with a brief orientation to the shelter, including services available, program expectations, and guest rights and responsibilities.
  • Support shelter guests by using a person-centered, trauma-informed approach to promote dignity, safety, and trust.
  • Address guest concerns or crises using solution-focused techniques and de-escalation strategies.
  • Coordinate with case management staff at the Enrichment Center to connect guests to supportive services and resources.
• Volunteer Coordination & Support
  • Provide guidance and direction to evening volunteers to ensure tasks are completed effectively and in alignment with shelter procedures.
  • Foster a positive volunteer experience by offering clear communication, answering questions, and providing support as needed.
  • Ensure volunteers understand their roles in guest engagement, meal service, and maintaining a safe and welcoming environment.
• Documentation & Reporting
  • Complete detailed shift reports to maintain clear communication and continuity between staff members.
  • Accurately document guest information, services provided, and relevant case notes in the Homeless Management Information System (HMIS).
  • Maintain strict confidentiality regarding all client information and records.
  • Complete incident reports when necessary to document safety or behavioral concerns.
  • Promptly report maintenance or facility needs to the appropriate staff or supervisor.

QUALIFICATIONS

• A high school diploma is required; college experience with a background in social services is preferred.
• Previous experience in homeless services, mental illness/co-occurring behaviors, or substance disorders is strongly preferred.
• Strong communication skills.
• Ability to work collaboratively with diverse populations.
• Knowledge of homelessness issues and community resources.
• Proficiency in Microsoft Office Suite and case management software.
• Valid driver's license and reliable transportation.