Patient Service Representative

Job Summary

As a Patient Service Representative, you’ll help patients navigate each step of their visit, from scheduling and check-in to follow-up. You’ll keep records accurate, communicate clearly, and support smooth daily operations while protecting sensitive health information. Your impact: By coordinating appointments and patient information accurately, you help patients access care and enable clinical teams to focus on their work.

Responsibilities

• Welcome patients, manage check-in and check-out, schedule appointments, and respond to questions with attentive customer service.
• Handle phone and client communication, route messages, and share relevant information clearly and professionally.
• Update electronic health records (EHR) and electronic medical records (EMR), patient management software, and other records with accurate demographic, visit, and insurance details.
• Support medical administrative tasks, including document processing, data entry, typing, and coordination with clinical staff.
• Maintain patient confidentiality and follow applicable health regulation policies and office procedures.

Experience

• Medical office or other office experience; medical administrative support experience is helpful.
• Familiarity with EHR/EMR systems or patient management software; experience managing electronic health records is preferred.
• Customer service and phone communication skills, with clear, respectful client communication.
• Working knowledge of Microsoft Office, typing, medical terminology, and health insurance processes.
• Knowledge of health regulation policies and patient confidentiality practices is preferred.

Pay: $19.00 - $23.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $19 - $23