Training and Compliance Coordinator

Job Summary: 

The Compliance Coordinator ensures that all care services provided by the organization meet regulatory, ethical, and quality standards. This role involves monitoring documentation, training staff on compliance protocols, and conducting audits. The coordinator plays a key role in supporting the integrity of care services by ensuring staff compliance with documentation standards and regulatory guidelines.

Supervisory Responsibility: No

Essential Job functions include:

• Monitor and audit client records to ensure compliance with agency policies and regulatory standards.
• Ensure timely submission of required documentation to funding and oversight agencies.
• Train staff on compliance procedures, documentation standards, and updates to regulations.
• Tracks and notifies staff of re-cert training. Maintains staff training records in the system.  
• Conduct CPR training for staff as part of required health and safety compliance.
• Serve as the organization’s driving instructor, ensuring drivers are trained in safety, accessibility, and client care. 
• Support the onboarding of new staff with compliance-related training.
• Provide company overview sessions and assist new hires with systems such as ADP, Therap, RELIAS, etc.
• Maintain up-to-date knowledge of state and federal regulations related to care services.
• Assist in developing and updating compliance policies and procedures.
• Serving as an onboarding liaison and point of contact for new employees to support early engagement and retention. 
• Screen applicants to ensure alignment with organizational standards and values. 

Qualifications - Knowledge/Skills/Abilities include: 

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
• Ability to write detailed reports and correspondence. Demonstrates both verbal and written communication skills. 
• Skilled in operating computer systems and programs, i.e., Microsoft Word, Outlook, and Excel, and the ability to prepare documents; interpret and develop spreadsheets. 
• Knowledge of policies, procedures, and regulations for ERC, DPSQA, Medicaid, and other affiliated client care procedures and policies required for billing and coordination of care. 
• Knowledgeable of adult learning training methods. 
• Ability to deliver a variety of training methods. 
• Ability to prepare training material and packets, as needed. 
• Ability to communicate effectively and in a timely manner with clients (and guardians), the public, colleagues, and supervisors. 
• Ability to read and interpret documents, reports, or manuals. 

Work Environment: 

The physical work environments may have extreme heat or cold, and loud noise levels.  

Physical Demands: 

This role requires sitting, standing, walking, lifting, carrying, reaching, pushing, pulling, repetitious computer and phone use, and talking to people, minimum weight, etc. 

• Frequently required to stand, walk, sit, lift, carry, push, turn, twist, and reach. 

Travel: Minimal– Less than 5% travel, generally only between buildings. 

Required Education and Experience:

• Minimum level of education required – High School Diploma or GED or related field. 
• Minimum of 2 years of experience in healthcare, social services, or compliance-related roles.
• Experience working with individuals with intellectual disabilities.
• Proficiency in Microsoft Office Suite required.

Preferred Education and Experience: 

• Preferred associate or bachelor’s degree in a related field.
• Preferred experience working with PASSEs
• Preferred experience in nonprofit organizations.
• Certification in compliance or Quality Assurance 

Additional Eligibility Qualifications: Must pass an extensive background check.

• Must comply with drug testing requirements.
• Valid Arkansas driver’s license.
• Reliable transportation is required.
• Licensure requirements- Must meet minimum licensure annual training requirements. 
  • This role includes licensure requirements for Administrators, Health & Safety, and HIPAA training.
  • CPR/First Aid certificate and updated as needed.

Other Duties: As required to fulfill the ERC mission.