Community Outreach Director

Job Summary: 

The Director will serve as a strategic partner to the Chief Development Officer (CDO) and Chief Operations Officer (COO), providing critical support in both the strategic planning and tactical execution of awareness activities and census growth. This role will collaborate to strengthen community relations, grow client census, and advance the mission of the Elizabeth Richardson Center.

Supervisory Responsibility:    No

This position has no supervisory responsibilities.

Essential Job Functions include:  

Strategic Development Support

• Collaborate with leadership to plan and execute a plan to increase client census growth.
• Lead client prospect identification, cultivation planning, and tracking of pipeline.

Prospect Engagement and Recruitment

• Build trust among community groups, service providers, and school systems through timely, authentic communication via phone, email, handwritten notes, social media, events, and in-person meetings.
• Meet census goals by growing client census in waiver program, including ERC-owned housing, community housing, and family housing (CHAP).
• Meet census goals by growing client census in day services, including Richardson Industries and ERC Life Skills Program.
• Coordinate with program staff to schedule potential client eligibility and enrollment.
• Document progress of recruitment.

Marketing and Communication Support:

• Help draft and distribute newsletters, social media content, and promotional materials.
• Capture and organize event photos, partner spotlights, and client stories for communications use.
• Work closely with other staff to develop marketing strategies that increase visibility, attract partners, and tell ERC’s story compellingly.

Relationship Building and Community Partnership:

• Organize and execute ERC events that recruit community support and clients.
• Represent ERC at selected community events to build awareness and foster partnerships.
• Recruit new business and community partners to engage in Richardson Industries and other ERC programs.

Strategic Skills and Attributes:

• Strategic thinker with a proactive, solutions-oriented mindset.
• Analytical ability to interpret data, spot trends, and recommend actionable improvements.
• Creative, collaborative spirit willing to initiate activities that increase the number of individuals served by ERC.

Qualifications - Knowledge/Skills/Abilities include: 

• Ability to work in a fast-paced environment and juggle multiple priorities, and be able to react and adjust quickly to changing conditions.
• Knowledge of product marketing/sales concepts
• Knowledge of basic community outreach, fundraising, and marketing concepts preferred
• Skilled in Microsoft Office Suite and database management (CRM experience preferred)
• Outcome-driven with the ability to respond to changing circumstances and priorities
• Ability to manage and motivate groups and individuals
• Excellent oral and written communication, presentation, and interpersonal skills
• Strong market, community, and constituent perspective
• Proficient in computer-based information systems
• Ability to work some nights and weekends
• Must live within Northwest Arkansas
• Ability to relate well with people from diverse groups.
• Knowledgeable of HIPAA regulations.

Work Environment: 

• The work environment is consistent with a typical office setting 
• Standard office setting with the job requiring long periods of sitting in front of a computer.
• May occasionally experience moderate noise levels.

Physical Demands: This role requires sitting, standing, walking, lifting, carrying, reaching, pushing, pulling, repetitious computer and phone use, and talking to people. Lifting requirements of up to 50 lbs. on occasion. 

Travel: Not frequent.

Required Education and Experience: 

• Minimum level of education required – Bachelor’s degree
• Minimum years of experience required – At least 1 year of nonprofit, administrative, development, or volunteer management experience preferred.
• Proficiency in Microsoft Office Suite.

Preferred Education and Experience: 

• Proficient in Spanish.
• Experience in nonprofit organizations.
• Experience with CRM software.

Additional Eligibility Qualifications: 

• Must pass an extensive background check.
• Must be in compliance with drug testing requirements.
• Valid transportation required.

Other Duties: As required to fulfill the ERC mission.