What are the responsibilities and job description for the Customer Service Representative - Salon position at Elizabeth Jacob Spa & Salon?
We are looking for an energetic and detail oriented individual to act as the first point of contact for customers who visit and call our spa & salon in Parkton MD. Must have experience using Meevo software for salons. Available weekends and evenings.
Salon Receptionist responsibilities include greeting customers upon their arrival, managing a book for 10 service providers, answering clients’ questions about services via phone, email or in person and processing transactions.
To be successful in this role, you must have 1 years using Meevo software. You should be highly organized and able to manage clients with grace and composure, even during peak demand. Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers.
Responsibilities
- Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival
- Book and confirm appointments via phone and email
- Process transactions (cash and credit cards) and issue receipts
- Offer beverages and chat with clients who are in the waiting area
- Welcome walk-ins, answer questions about services and schedule appointments based on availability
- Inform clients about new services and discounts
- Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
- Update client records with contact and billing details, appointments and services offered
- Maintain a tidy reception area
- Support the team with rebooking and basic maintenance of salon
Skills
- Proven work experience as a Salon or Spa Receptionist
- Hands-on experience with office equipment, like printers and POS systems, primarily Millennium Meevo booking system
- Familiarity with processing cash , check, and credit card transactions
- Excellent communication abilities (verbal, phone and email) with a customer first service attitude
- Solid organization and record-keeping skills
- An ability to remain calm under stressful circumstances
- High School diploma
Job Type: Part-time
Pay: $15.00 - $19.00 per hour
Expected hours: 12 – 20 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Salon software: 1 year (Preferred)
Shift availability:
- Night Shift (Preferred)
- Day Shift (Preferred)
Work Location: In person
Salary : $15 - $19