What are the responsibilities and job description for the Care Coordinator/ Patient Scheduler position at Elizabeth Cooney Care Network?
Care Coordinator / Patient Scheduler-- Towson, Maryland
Award-winning home care agency · Full-time · On-site · Immediate opening
$25–$26/hour · Mon–Fri 9am–5pm · Rotating Saturdays 9am-3pm · Free parking
WHAT YOU’LL BE DOING
You’ll be the heartbeat of our scheduling operation — matching skilled caregivers with the clients who need them most. Every schedule you build directly impacts someone’s quality of life. If you thrive in a fast-moving office where your work genuinely matters, this role is for you.
No field work. No nights. A predictable weekday schedule with occasional paid Saturdays (and a comp day off when that happens).
BENEFITS
PAY $24.00 – $25.00 / hour
HEALTH INSURANCE Included when selected
PTO & HOLIDAYS Paid
OVERTIME Paid when applicable
PARKING Free on-site
SATURDAY ROTATION Comp day off given
YOUR DAY-TO-DAY
- High touch comminucation with clients, professionals and contacts
- Match and schedule professional caregivers to client needs with accuracy and urgency
- Advocate and problem solve daily for clients, families, and caregivers
- Keep schedules updated and communicate changes quickly across the team
- Manage busy phone lines with professionalism and care
- Track service delivery and flag issues to ensure every client gets timely, quality care
- Daily input data management in software
- Follow HIPAA, payor, and Joint Commission requirements
WHAT WE’RE LOOKING FOR
- 3 to 5 years of experience in customer service, care coordination, healthcare scheduling, or a similar role
- Genuine compassion for aging, disabled, and youth populations
- Strong organizational skills — calm, focused, and accurate when things get busy
- Able to multi-task in fast enviroment
- Comfortable on phones and confident communicating with clients and clinical staff
- Solid computer skills and comfort learning scheduling software
- High school diploma or equivalent; college experience a plus
- Must pass a background check and car required
- COVID-19 vaccination required
BONUS POINTS IF YOU HAVE
○ Experience with medical terminology or health insurance
○ Background in medical and fast paced complex environments
○ Familiarity with Medicaid and other payor system scheduling requirements
Pay: $25.00 - $26.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Health savings account
- On-the-job training
- Paid time off
- Paid training
- Vision insurance
Experience:
- administrative office work: 5 years (Required)
- customer service with HIPAA: 5 years (Required)
Ability to Commute:
- Towson, MD 21204 (Required)
Work Location: In person
Salary : $24 - $25