What are the responsibilities and job description for the Medical Assistant/Receptionist position at EliteCare Surgical Specialists?
Full-Time Medical Assistant / Receptionist
Surgical Practice | Montgomery County, MD
We are a growing surgical practice in Montgomery County, Maryland, seeking a skilled, friendly, and compassionate Medical Assistant / Receptionist to join our team. This role offers a unique opportunity to grow alongside an expanding surgical practice and make a meaningful impact on patient care and office operations.
The ideal candidate is organized, dependable, patient-focused, and comfortable working in a fast-paced healthcare environment. If you enjoy helping patients, multitasking, and being part of a collaborative team, we would love to hear from you.
Position Summary
As a Medical Assistant / Receptionist, you will support daily office operations, coordinate patient care activities, and help maintain an efficient and welcoming clinical environment. Your professionalism, attention to detail, and commitment to outstanding customer service will directly contribute to our patients' experience and overall practice success.
Responsibilities
- Greet and check in patients, ensuring a welcoming and professional experience.
- Schedule, confirm, and manage patient appointments using medical scheduling software.
- Verify insurance eligibility, benefits, referrals, and collect co-pays as required.
- Maintain accurate patient records within the Electronic Health Record (EHR) system (eClinicalWorks preferred).
- Answer and route incoming phone calls, emails, faxes, and patient portal messages.
- Assist patients with questions and communicate messages to providers and staff.
- Coordinate referrals, prior authorizations, and follow-up appointments.
- Explain office policies, procedures, and available services to patients.
- Ensure the front desk and reception area remain organized, stocked, and HIPAA compliant.
- Obtain and document vital signs and patient information accurately in the EHR.
- Assist with inventory management and ordering of medical supplies.
- Maintain cleanliness and organization of clinical and examination areas.
- Support providers and staff with daily operational needs.
- Perform other related duties as assigned.
- QualificationsRequired:
- Fully bilingual in English and Spanish.
Preferred:
- Experience using eClinicalWorks (eCW) or another EHR/EMR system.
- Knowledge of medical terminology.
- Medical Administrative Assistant certification.
- Medical Assistant certification.
- Experience in a surgical, wound care, or specialty practice setting.
Benefits
- Paid Time Off (PTO)
- Paid Holidays
- Monthly Health Insurance Stipend/Incentive
- Professional Growth and Development Opportunities
- Supportive, Team-Oriented Work Environment
- Company-Paid Scrubs (5 tops and 5 bottoms provided upon hire)
Job Type: Full-Time
Work Location: Montgomery County, MD
Schedule: Monday-Friday
Pay: Competitive and based on experience
- Minimum of 1 year of experience in a medical office, healthcare setting, or administrative support role.
- Minimum of 1 year of customer service experience.
- Knowledge of insurance verification, referrals, and basic medical billing processes.
- Strong communication and interpersonal skills with a patient-centered approach.
- Ability to multitask, prioritize responsibilities, and remain calm in a busy environment.
- Ability to maintain patient confidentiality and comply with HIPAA regulations.
- High school diploma or equivalent.
Pay: $19.00 - $22.00 per hour
Expected hours: 40.0 per week
Benefits:
- Free parking
- Health insurance
- Opportunities for advancement
- Paid sick time
- Paid time off
Education:
- High school or equivalent (Required)
Experience:
- Medical receptionist: 1 year (Required)
Language:
- Spanish (Required)
Work Location: In person
Salary : $19 - $22