What are the responsibilities and job description for the Service Advisor - World Car Kia North position at Elite?
Elite is looking for a knowledgeable and customer-focused Service Advisor to join our team. The Service Advisor plays a crucial role in ensuring exceptional customer service and communication between the customers and the service department.
Key Responsibilities- Greet customers and ascertain their automotive service needs.
- Assist customers by providing advice on repairs and maintenance services.
- Prepare and present detailed service estimates and obtain customer approvals.
- Coordinate the scheduling of service appointments and manage workflow in the service department.
- Communicate with service technicians about the specifics of customer needs and repair recommendations.
- Follow up on service appointments and ensure customer satisfaction with service received.
- Review vehicle history and make tailored service recommendations.
- Handle customer complaints and resolve issues effectively.
- Maintain accurate records of services performed on vehicles and other administrative tasks.
Qualifications:
- High school diploma or equivalent.
- 1-3 years of experience in automotive service or customer service, experience as a Service Advisor is a plus.
- Strong understanding of automotive repair and maintenance.
- Excellent communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Proficient with computer systems and dealership management software.
- Strong organizational skills and attention to detail.
- Valid driver's license and a clean driving record.
✅ Competitive pay based on experience.
✅ Health insurance.
✅ Paid time off.
✅ Career growth opportunities.