What are the responsibilities and job description for the Desktop Support Specialist at NC position at Elite Workforce Inc?
Position: Desktop Support Specialist
Location: Raleigh, NC 27610
Client: State of North Carolina
Duration: 12 Months
Job Description: Seeking an expert desktop support specialist to handle high volumes of service desk requests in a statewide environment. Responsibilities include imaging and deploying computers, installing software and peripherals, data/profile migrations, printer configuration, and user account management. Must collaborate with IT teams to resolve complex issues, maintain documentation, and uphold IT security standards. Onsite travel to multiple locations may be required.
5 Key Skills (bullet points):
- Imaging, deploying, and configuring new PCs and software
- Printer setup and peripheral configuration
- User data migration and profile management (including AD/NCID)
- ServiceNow experience for incident/problem tracking and updates
- Collaboration with network, data center, and application teams to diagnose issues
To Apply: Please send your resume to with the exact subject line: "Resume Submission"