What are the responsibilities and job description for the IT Support Technician / Field Service Technician position at Elite Tech Support LLC?
We are seeking a highly skilled and customer-oriented IT Support / Field Service Technician to join our team. You will be responsible for resolving hardware, software, and network issues. The ideal candidate thrives in a fast-paced environment, excels at troubleshooting, and provides exceptional face-to-face support to our clients.
Responsibilities
- On-Site Support: Travel to various client sites to install, configure, and repair desktops, laptops, printers, and network peripherals.
- Remote Support: Diagnose and resolve technical problems remotely using helpdesk ticketing software and remote access tools.
- Network Troubleshooting: Assist in maintaining and troubleshooting LAN/WAN connectivity, VoIP systems, and Wi-Fi networks at client facilities.
- Documentation: Document all processes, update asset inventories, and produce detailed service reports for completed jobs.
Requirements
- Experience: Minimum 3-5 years of hands-on experience in IT support, desktop support, or field service.
- Education: Associate’s degree in Information Technology, Computer Science, or equivalent field experience.
- Certifications: CompTIA A , Network , or Microsoft certifications (e.g., MS-900, MD-100) are preferred.
- Technical Skills: Strong working knowledge of Windows OS, Microsoft 365, Active Directory basics, and VPN client configuration.
- Soft Skills: Outstanding customer service, problem solving, critical thinking, and the ability to explain complex technical solutions to non-technical users.
- Physical & Travel Requirements: Valid driver’s license with a clean driving record. Must be able to climb ladders and work at elevated heights. Travel to client sites within the local Central PA region (no overnight travel).
Benefits:
- Paid time off
Work Location: In person