Remote Technical Support Specialist

Join our dynamic team as a Remote Technical Support Specialist and become the vital link between cutting-edge technology and user success! In this energetic role, you will deliver exceptional IT support to a diverse client base, troubleshoot complex software and hardware issues, and ensure seamless operation across various operating systems and network environments. Your expertise will empower users to maximize their technology tools, while you thrive in a fast-paced, collaborative environment that values proactive problem-solving and outstanding customer service. This fully remote position offers the opportunity to develop your technical skills and make a meaningful impact from anywhere.

• Provide comprehensive technical support to end-users via phone, email, or chat, addressing inquiries related to software, hardware, and network issues.
• Troubleshoot and resolve software problems across multiple operating systems including Windows, macOS, and Linux, ensuring minimal downtime.
• Assist users with computer management tasks such as OS updates, application installations, and hardware configurations.
• Diagnose network connectivity issues involving LAN (Local Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, firewalls, and network administration tools like Cisco or Juniper devices.
• Support desktop support activities including troubleshooting computer hardware components, Active Directory account management, SCCM (System Center Configuration Manager) deployments, and BMC Remedy incident tracking.
• Manage mobile devices and peripherals ensuring secure access through VPNs and firewall configurations.
• Utilize IT support tools such as ServiceNow and Jira for ticket management, tracking issues from initiation to resolution while maintaining detailed documentation.
• Collaborate with cross-functional teams on IT infrastructure projects involving Windows Server environments, network upgrades, or security enhancements.
• Analyze recurring issues to identify root causes and recommend long-term solutions that improve system stability and user experience.

• Proven experience providing technical support in a help desk or IT support role with a focus on software troubleshooting and desktop support.
• Strong knowledge of operating systems including Windows (Windows 10/11), macOS, and Linux distributions.
• Familiarity with computer networking concepts such as LAN/WAN, TCP/IP protocols, DNS management, VPN setup, firewalls, and network security best practices.
• Experience managing computer hardware components and performing system maintenance tasks.
• Proficiency with Microsoft Office suite applications for troubleshooting compatibility issues or document sharing.
• Hands-on experience with Active Directory administration, Microsoft Windows Server environments, SCCM deployment strategies, and BMC Remedy incident management system.
• Ability to analyze technical problems quickly using analysis skills to determine effective solutions under pressure.
• Excellent communication skills to clearly articulate technical information to non-technical users while maintaining a positive customer service attitude.
• Knowledge of ServiceNow or Jira for ticketing workflows is preferred but not mandatory.
• Strong understanding of network administration including LAN setup and TCP/IP configuration is highly desirable.
• Ability to work independently in a remote setting while managing multiple priorities effectively. Embark on this exciting journey where your technical expertise fuels user success! We’re committed to fostering an inclusive environment that supports your professional growth while delivering top-tier IT solutions worldwide.

Pay: $25.66 per hour

Benefits:

• Flexible schedule
• Paid time off

Application Question(s):

• the position is remote but requires in person meeting when needed for the projects are you able to commute

Education:

• Associate (Required)

Experience:

• Technical support: 3 years (Required)

License/Certification:

• Network Certification (Preferred)

Location:

• Arlington Heights, IL 60004 (Required)

Work Location: Hybrid remote in Arlington Heights, IL 60004

Salary : $26