What are the responsibilities and job description for the CSR - Customer Service Representative position at Elite Systems Inc?
Elite Systems, Inc. (cooling and heating) has an immediate opening for an Customer Service Representative (CSR) to support day-to-day operations and is the initial point of contact for customers. We are locally owned since 2001 (based in Kuna, ID - Kaveman) and 3rd generation operated business that cares about their team and customers. We offer great work environment that has a vested interest in our customers need(s) - demonstrating our core values of integrity, customer centric and ensuring maximum uptime. And 'you' are not another employee but valued team member of Elite Systems, Inc.
Google our company and see the customer reviews - long standing customers that need 'you'.
Job Summary:
To be successful CSR you will need to be able to answer phones professionally, obtain customer information, book calls and address customer concerns. If an issue arises, the CSR will work with office team to solve the problem(s), to the customers satisfaction.
Job Requirements:
- Previous call center or busy multi-line phone scheduling experience
- Self-starter, dependable
- Strong customer service skills
- Present and communicate professionally (written and verbally)
- Excellent interpersonal communication skills on a professional and technical level
- Able to work both independently and as part of a team
- Attention to detail
- Telephone etiquette and email communication too
- Ability to develop tools that create efficiencies within department
Main Job Duties:
- Take incoming calls
- Scheduling calls
- Utilization of Sera Software to schedule and track
- Other duties as assigned
Schedule:
- Monday to Friday - 8:30am-5pm
Pay: $17.00 - $19.00 per hour
Benefits:
- Health insurance
- On-the-job training
- Paid time off
License/Certification:
- Driver's License (Preferred)
Work Location: In person
Salary : $17 - $19