Scheduling Supervisor

Elite Sports Medicine Orthopedics is seeking a driven and detail-oriented Scheduling Supervisor to support our Administrative Manager and lead high-performing scheduling and operator teams. This role is ideal for a motivated leader who thrives in a fast-paced healthcare environment and is passionate about building efficient systems and exceptional teams.

The Scheduling Supervisor plays a key role in hiring, training, mentoring, and managing team members while ensuring operational excellence across scheduling, Workman’s Compensation, and operator functions.

Key Responsibilities

• Assist Administrative Manager in hiring, training, mentoring, and supervising scheduling and operator teams
• Oversee daily performance, workflows, and processes for Scheduling Specialists and Operators
• Set, track, and achieve departmental Key Performance Indicators (KPIs)
• Conduct regular audits of scheduling accuracy, call quality, and team performance
• Review recorded calls, provide feedback, and coach team members for continuous improvement
• Lead team meetings, huddles, and ongoing training initiatives
• Maintain and update Scheduling and Operator Playbooks
• Support staffing coverage and assist in queue management as needed
• Complete annual performance reviews and quarterly check-ins for team members
• Partner with leadership to improve processes, reporting, and overall team efficiency
• Handle escalated issues with professionalism and strong problem-solving skills

Reporting Responsibilities

• Prepare and submit weekly reports to the Administrative Manager, including:
  • Appointments scheduled
  • Calls answered
  • Abandonment rate
  • Error rate
• Review and manage daily reports, including:
  • Schedule audits and corrections
  • Work Group Summary Reports for Scheduling and Operator teams
  • Brightmetrics reporting to ensure proper staffing and performance

KNOWLEDGE, SKILL AND COMPETENCY REQUIREMENTS

• Bachelor’s degree preferred
• Minimum of 3 years of experience in a medical practice, hospital, or healthcare setting (supervisory experience preferred)
• Strong leadership, coaching, and team development skills
• Excellent written and verbal communication skills
• Ability to manage difficult situations and resolve conflicts effectively
• Strong organizational, delegation, and prioritization abilities
• Analytical mindset with numerical and reporting skills
• Working knowledge of orthopedic practice operations preferred
• Familiarity with HIPAA and OSHA regulations
• Experience with EMR systems (Greenway preferred) and Microsoft Office Suite
• Goal-oriented with a focus on continuous improvement and process development
• Professional appearance and demeanor

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.