What are the responsibilities and job description for the Front Desk Receptionist position at Elite Remodels?
About Elite Remodels
Elite Remodels is building the most respected design-build firm in Santa Barbara — and we're looking for a Client Relations & Sales Coordinator to be the first person our clients and leads experience.Since 2010, Elite Remodels has been transforming homes across Santa Barbara and the Santa Ynez Valley. As a full-service design-build firm, we manage every step — from concept and material selection to construction and final completion.We are known for:
- Integrity
- Craftsmanship
- High standards
- Seamless client experience
We manage the entire process in-house: Design, Material Selections, Showroom, Construction, and a full client experience. If you're detail-oriented, love talking to people, and want to be part of a structured, process-driven team — we want to meet you.
About the Role
Elite Remodels is looking for an organized, personable, and sales-driven individual to serve as the first point of contact for our company — both in person and over the phone. This is a hybrid role that blends front-desk reception, front-end sales, CRM/automation management, and light administrative and errand support. You'll be the face and voice of Elite Remodels for every incoming lead and walk-in visitor, so a warm, professional presence and strong closing instincts are essential.
Key Responsibilities
Reception & Front Desk
- Staff the front reception desk during business hours
- Greet and assist walk-in visitors; answer questions about design and construction directly or connect them with the right team member
- Prepare and serve coffee/drinks for leads, clients, and staff
- Maintain a clean, organized, and welcoming front office
Front-End Sales & Lead Management
- Answer and screen incoming calls from prospective leads
- Sell prospects on Elite Remodels' services and secure booked site visits
- Qualify leads and filter out poor-fit prospects
- Accurately input and maintain lead/client information in the CRM (GoHighLevel)
- Schedule site visits on the company calendar
CRM & Workflow Automation
- Build, maintain, and troubleshoot automations within GoHighLevel (GHL)
- Create and manage jobs/tasks in Asana, integrating with GHL automations as needed
Administrative Support
- Organize physical and digital files, binders, and office records
- Support general office operations as needed
Qualifications
- Strong phone presence with proven or natural sales ability
- excellent follow up skills
- excellent communication skills
- Comfortable multitasking between reception duties and active sales calls
- Comfortable following a scripted sales process
- Experience with CRM platforms (GoHighLevel experience a strong plus)
- Interest in interior design a plus
- Familiarity with Asana or similar project management tools a plus
- Excellent organizational skills and attention to detail
- Friendly, professional demeanor for in-person and phone interactions
- Ability to work independently and prioritize in a fast-paced environment
What Success Looks Like
- Leads are answered promptly, screened effectively, and converted into booked site visits
- CRM and Asana data stay accurate and up to date
- The front office runs smoothly, and visitors/staff feel taken care of
- Automations reduce manual follow-up work over time
Pay: $24.00 - $25.00 per hour
Work Location: In person
Salary : $24 - $25