Caregiver Coach

Love to Travel? Enjoy helping families? This job may be perfect for you!

Position: Caregiver Coach

REPORTS TO: Manager/Alternate Manager/Business Office Manager/RN 

POSITION SUMMARY

Provides guidance and support to primary client caregivers on the SFC Medicaid Waiver Programs. Works closely with the staff to provide an assessment of the needs of the patient and caregiver and works to create a coaching plan.

QUALIFICATIONS

• High School diploma.
• Be at least 18 years of age.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Demonstrates skills in organization, telephone etiquette, patience, and the ability to work independently.
• Speaks, writes, reads, and understands English.
• Must have experience with Word and Excel.
• Must not have been convicted of any of the following: Sex crimes, exploitation of an endangered adult, abuse or neglects of a child, failure to report battery, neglect or exploitation of an adult or child, theft, murder, voluntary or involuntary manslaughter and battery.

ESSENTIAL FUNCTIONS

1. Initial consultation for assessment of the caregiver to determine initial coaching needs, and understand the caregiver’s goals, values, needs and strengths.
2. Caregiver coaching provided in the home of the participant, virtually or telephonically and through Health Insurance Portability and Accountability Act (HIPAA) secure communication platforms that allow for real time and asynchronous communication between caregivers and caregiver coaches and collaboration with waiver care manager.
3. Caregiver coaching services are family centered, individualized to the needs of the participant and caregiver, and informed by an assessment of each caregiver’s goals, values, and needs.
4. A caregiver coach with expertise working with lay caregivers will conduct a structed caregiver assessment and deliver ongoing education and coaching that is informed by the assessment.
5. Caregiver Coaching may be delivered telephonically and through HIPPA secure electronic communication platforms that enable a caregiver coach and caregiver to communicate efficiently and, in a manner, convenient to the caregiver.
6. Provider agencies must capture any caregiver communications received through an electronic platform, such as an app or e-mail, to facilitate the sharing of relevant information with care managers. Providers will communicate with care managers through traditional means to share any relevant information. The
7. The service is designed to equip the participant’s lay caregiver(s) with the skills to manage the participant’s chronic medical conditions and associated behavioral health needs related to cognitive impairment and/or dementia. If community integration is an area important to the participant, the caregiver coach will support the caregiver in ensuring the participants goals with regards to community integration are met.
8. A caregiver coach engages with a caregiver on a bi-weekly basis to understand the evolving needs of the participant and caregiver and deliver content, strategies and tools related to the management of the participant’s needs and behaviors and the caregiver’s self-care needs.
9. Caregiver training will include how to address necessary precautions to prevent infections/spread in the home and address anxiety that participants may experience related to the crisis; behavior and triggering events; effective verbal and nonverbal communication strategies; strategies for managing challenging behaviors; and how to address home safety concerns.
10. Caregiver coach will assist the caregiver and participant in creation of crisis management/emergency plan to address the person and environment. The plan will be reviewed and updated on monthly basis and as needed and provided to the care manager and waiver/Medicaid State Plan as well as emergency contacts and backup caregiver. The plan shall include, but is not limited to the following:service does not require any specific percentage of in-person visits versus virtual visits.

             - Health conditions

             - Advanced directive, will planning, physician orders for life sustaining treatment

             - Medications and mediation management/assistance to prevent medication errors

             - Fall prevention interventions

             - Healthcare providers including contact information

             - Emergency contacts-Identification and contact information for backup caregiver

             - Contact information for caregiver coach and waiver care manager

             - Caregiver resources available within the caregiver’s/participant’s community of choice

Unallowable Activities

The caregiver coach will not perform any skilled or hands-on care to the client.