SUPERVISOR

Elite Parking Services of America is seeking a dependable and hands-on supervisor to oversee day-to-day parking and transportation operations during an assigned shift. This position combines the operational responsibilities of parking and transit supervision and serves as the primary on-site leadership presence for employees during the shift.

The supervisor is responsible for coordinating staff, maintaining service standards, supporting safe and efficient parking and transportation operations, addressing operational issues as they arise, and ensuring employees follow company policies, procedures, and client requirements.

Key Responsibilities

Parking Operations

    ●    Oversee daily parking operations to maintain safe, organized, and efficient traffic and parking flow.

    ●    Monitor parking areas, entrances, exits, designated spaces, and other operational areas.

    ●    Ensure employees follow established parking procedures, safety standards, and customer-service expectations.

    ●    Identify and report equipment, facility, safety, or operational concerns requiring additional attention.

Transportation Operations

    ●    Coordinate daily transportation activities, including driver assignments, routes, schedules, and service coverage.

    ●    Monitor transportation operations throughout the shift and make adjustments when necessary to maintain service.

    ●    Confirm drivers assigned to transportation duties meet applicable company and position requirements.

    ●    Respond to vehicle, route, scheduling, passenger, or operational issues and escalate significant incidents as appropriate.

Safety, Compliance & Reporting

    ●    Promote a safe working environment and immediately address or report unsafe conditions.

    ●    Ensure employees follow company policies, client requirements, operating procedures, and applicable safety standards.

    ●    Document accidents, incidents, employee concerns, customer complaints, operational disruptions, and other significant shift activity.

    ●    Complete required shift reports, logs, checklists, and other operational documentation accurately and timely.

    ●    Communicate significant issues and shift updates to Operations Management.

    ●    Assist management with investigations and follow-up related to incidents or operational concerns.

Customer & Client Service

    ●    Maintain professional communication with employees, customers, passengers, clients, and management.

    ●    Address service concerns promptly and professionally.

    ●    Support a customer-focused environment while maintaining operational and safety standards.

    ●    Serve as an on-site point of contact during the assigned shift when appropriate.

Qualifications

    ●    Previous supervisory, lead, transportation, parking, hospitality, customer service, or operations experience preferred.

    ●    Strong communication, organization, decision-making, and problem-solving skills.

    ●    Ability to remain composed and make sound decisions in a fast-paced operational environment.

    ●    Ability to manage multiple priorities and respond effectively to changing staffing and operational needs.

    ●    Basic computer and administrative skills necessary to complete reports, documentation, and communications.

    ●    Reliable attendance and ability to work independently with limited supervision.

    ●    Valid CLASS B CDL and acceptable driving record may be required based on operational responsibilities.

Physical & Work Requirements

    ●    Ability to stand and walk for extended periods.

    ●    Ability to work indoors and outdoors and in varying weather conditions.

    ●    Ability to move throughout parking and transportation operational areas as necessary.

    ●    Ability to work in an active environment involving vehicle and pedestrian traffic.

    ●    Reasonable accommodations may be provided in accordance with applicable law.

Schedule

This is a full-time position. 

Elite Parking Services of America is an Equal Opportunity Employer.