What are the responsibilities and job description for the Staffing Coordinator position at Elite Medical Staffing?
Elite Medical Staffing is an established healthcare staffing agency providing nurses and allied healthcare staff to a variety of clients. From long-term care, skilled nursing, home health and beyond, we strive to exceed all customer expectations and provide the highest quality staff and customer service. We believe our unique combination of user-friendly technology and customer-focused corporate team provides the best of both app platform and small firm staffing approaches.
A Day in the Life:
A Staffing Coordinator will build and maintain relationships with clients (healthcare facilities) and perform sales activities to generate new business. They oversee clinical staff and match them to appropriate work opportunities with clients. Communication, problem solving, time management and prioritization skills are key to success. A Staffing Coordinator has autonomy in their role and is encouraged to explore creative solutions to meet objectives. The role reports to an Area or Market Manager who empowers a team of Staffing Coordinators to win their assigned geographic markets. They are doers and problem-solvers with grit and a positive attitude. Each day is different, and our Staffing Coordinators are constantly pivoting to fill top open orders and increase the number of shifts they fill. Ideal candidates are analytical, outgoing, competitive, and energized by meeting performance targets.
The role is a full-time, exempt position (This is a hybrid role, with on-site work at our Northville office Tuesday through Thursday, and remote work on Mondays and Fridays). Our office hours are Monday through Friday, 8 am to 5 pm. Compensation for the role is base salary plus monthly commission based on gross profit margin (start earning commission after 30 days of employment).
Hiring Process:
- 20–30-minute phone screen
- Onsite interview with the Hiring Manager
- Onsite interview/”pit sit” with the team (get a sense of the role and who you’d be working with)
- Notification of final decision / Offer
What You’ll Do:
- Serve as point person for clinical staff and clients in assigned geographic area to coordinate scheduling for short- and long-term assignments
- Proactively communicate with and manage clinical staff throughout their employment via phone call, text, and email
- Regularly reach out to active clients to manage accounts, maintain relationships, and gather feedback to make improvements
- Actively listen, be curious, and ask thoughtful questions to understand client challenges
- Conduct research using available data to identify target clients for business development
- Perform sales activities including making cold calls to new/prospective client facilities to establish new contracts and generate new business
- Sell available inventory by sending appropriate clinical staff information to clients
- Quickly address and resolve urgent issues/situations with staff like no call no shows, late shift arrivals, shift cancellations, misconduct, or patient care/safety issues
- Utilize technology platforms to find available staff, post and confirm shifts, update client profiles, and take notes on staff interactions
- Prepare new hires for success at their first shift, including scheduling orientations as needed
- Identify where more staff are needed to meet client demand and collaborate with manager and recruitment team on strategies to attract applicants or reengage former staff
- Verify shifts worked and make necessary payroll adjustments as needed
- Meet daily/weekly/monthly metrics goals for sales and staff engagement activities set by you and your manager
After 90 Days, You Should:
- Have solid relationships with your clients and clinical staff
- Understand how to research and identify prospective clients and know which strategies to use
- Conduct successful calls with new clients and generate new contracts
- Be able to use our technology platforms
- Have rapport with staff and successfully book them for consistent shifts
What’s In It for You:
- Weekly pay
- Medical, dental, vision
- Voluntary life insurance
- Short & long-term disability
- Accident insurance
- HealthiestYou $0 copay telemedicine (by Teladoc)
- 401(k) with employer match (after 1 year of employment)
- 6 paid holidays & 2 floating holidays
- PTO & sick time
- Pet insurance
- Incentive pay to reward your hard work: you win by helping our clients and staff get to work
- Annual performance evaluation and merit increase opportunity
- Professional development opportunities to grow your skills & experience
- Occasional business travel to attend industry conferences and client visits for networking and branding
- Grow with the company – we value promoting from within and developing our own talent
- Work remotely every Friday
What We’re Looking For (Knowledge, Skills & Abilities):
- Bachelor’s degree or equivalent experience required
- Experience in customer service/hospitality/food service role
- Able to confidently cold call prospects, or previous experience with cold calling/sales
- Motivated to achieve and overcome obstacles
- Action oriented and comfortable with moving quickly
- Able to think creatively/outside the box and try new things
- Active listener who can ask questions to discern customer pain points and take action
- Effective communication tailored to different channels and audiences
- Self-aware and organized about managing workload and time to prioritize tasks
- A desire to work in healthcare and/or positively impact healthcare workers and patients
- Proficient in Microsoft Office and comfortable learning new technologies
About Us:
Elite Medical Staffing is an established leader in the healthcare staffing industry. Our focus is first and foremost on patient care. We believe that with the superior customer service of our branch personnel, partnered with our experienced clinicians, we are uniquely positioned as the premier provider of healthcare staffing solutions. We’ve earned a reputation for providing the most qualified clinicians with a variety of assignments in the markets we serve. Each of our clinicians is thoroughly screened to provide only the highest standards of patient care. We partner with a variety of clients, providing opportunities in assisted living facilities, home health, skilled nursing settings, and more!
Elite Medical Staffing is an Equal Opportunity Employer. Elite Medical Staffing does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other protected characteristic. Employment decisions are based on qualifications, merit, and business need.