What are the responsibilities and job description for the Operations Manager position at Elite Investigations?
We are seeking an experienced and motivated Operations Manager to oversee daily security operations, staffing, scheduling, and client relationships within a fast-paced security services environment. This leadership role is responsible for ensuring operational excellence, maintaining staffing coverage, supporting security personnel, and delivering exceptional customer service across multiple client locations.
The ideal candidate is highly organized, solutions-driven, and experienced in managing teams in a service-oriented industry. Prior security industry, law enforcement, or military experience is strongly preferred.
Key Responsibilities- Manage long-term scheduling and staffing for assigned client locations
- Serve as the primary liaison between clients, security personnel, and leadership
- Conduct regular site visits and ensure compliance with company policies and post orders
- Supervise Security Officers, Site Supervisors, and Field Supervisors
- Monitor staffing levels, overtime, attendance, and employee performance
- Coordinate onboarding, training, and orientation of new hires
- Ensure timely response to client concerns and operational issues
- Implement corrective action plans and assist with investigations when needed
- Maintain accurate operational reports, payroll adjustments, and scheduling records
- Ensure all assigned personnel maintain required licenses and certifications
- Support emergency response operations and serve as Manager on Duty when assigned
- Utilize operational platforms such as WinTeam, Lighthouse, EHub, Microsoft Office, and Outlook
- High School Diploma or equivalent required; college degree preferred
- 3–5 years of management experience in a fast-paced service environment
- Prior security industry, military, or law enforcement experience highly preferred
- Strong leadership, communication, and conflict-resolution skills
- Experience with scheduling, employee supervision, and operational management
- Proficiency with Microsoft Office and computer-based scheduling/payroll systems
- Valid Driver’s License required
- Valid Security Guard License required where applicable
- Strong customer service and relationship-building abilities
- Excellent organizational and problem-solving skills
- Ability to manage multiple priorities in a dynamic environment
- Professional communication and de-escalation capabilities
- Dependable, adaptable, and team-oriented leadership style
- Ability to work independently with minimal supervision
- Full-time position
- Combination of office, field, and client-site work
- Weekly site visits required
- Must be available for evenings, weekends, emergencies, and occasional overnight shifts
- Remote work is not permitted without approval
- Ability to stand and walk for extended periods
- Ability to lift up to 40 pounds occasionally
- Ability to work both indoors and outdoors in various environments
Join a growing organization where leadership, accountability, and professionalism are valued. This role offers the opportunity to make a direct impact on operations, client satisfaction, and team success while advancing your career in the security industry.
Apply today to become part of a dedicated operations leadership team committed to excellence in security services.
Elite Investigations embarked on its mission over 40 years ago, aiming to deliver outstanding security services to clients across various sectors. From the very beginning, we have maintained the core belief that attracting and retaining top-tier personnel is essential for securing and satisfying our esteemed clientele. Our commitment to excellence in recruitment means we continually seek out the most skilled and dedicated professionals in the security field.
Over the years, we have built a reputation for reliability and quality, serving a diverse range of clients, including corporations, private businesses, and individuals who require meticulous attention to their security needs. Our team is marked by a strong dedication to customer service, ensuring that we not only meet but exceed our clients’ expectations.
We invite passionate and driven individuals who are interested in pursuing a fulfilling career in the security industry to apply. At Elite Investigations, you will have the opportunity to work alongside experts in the field and contribute to a company that values professionalism, integrity, and innovation in all aspects of security service provision.