What are the responsibilities and job description for the Field Service Technician position at Elite Industrial Machine Solutions?
Company Description
Elite Industrial Machine Solutions specializes in providing exceptional support for various industrial equipment, addressing challenges such as emissions, diagnostics, inspections, and ongoing maintenance. We deliver advanced industrial oxidation solutions to ensure quick and efficient equipment repairs while minimizing downtime. Our innovative asset monitoring system, powered by machine learning, proactively identifies issues before production disruptions occur. Our mission is to enhance efficiency and empower teams to maximize equipment uptime.
Role Description
This is a full-time role for a Field Service Technician that required travel to customers located in the US and Canada. The Field Service Technician will be responsible for performing equipment diagnostics, troubleshooting issues, conducting preventive maintenance, providing technical support, and ensuring seamless equipment operations. Additional tasks include coordinating with clients to deliver excellent customer service and addressing on-site challenges effectively and efficiently.
Qualifications
- Expertise in Field Service and handling on-site hardware and equipment
- Strong skills in Troubleshooting and resolving technical issues efficiently
- Experience in Preventive Maintenance to ensure equipment reliability and performance
- Proficiency in offering Technical Support and resolving customer inquiries
- Exceptional Customer Service focused on delivering solutions and building relationships
- Ability to adapt to a fast-paced, on-site work environment
- Technical certifications or a degree in Engineering or a related field is a plus
- Strong problem-solving and organizational skills