What are the responsibilities and job description for the Director of Operations position at ELITE Home Trade Pros?
Director of Operations
ELITE Home Trade Pros | Sioux Falls, SD
Lead. Systemize. Elevate.
At ELITE Home Trade Pros, excellence isn’t just our name — it’s our standard. ELITE Home Trade Pros is a family-owned, faith-driven company uniting the region’s leading Heating, Cooling, and Electrical professionals under one trusted brand.
From service calls to large-scale projects, we set the bar for consistency, craftsmanship, and customer experience.
As we continue to scale, we’re searching for a Director of Operations — a world-class leader who thrives in structure, loves systems, and can bring clarity and accountability to a fast-growing, multi-division organization.
The Opportunity
This role sits at the center of ELITE’s operations — driving execution, consistency, and performance across all service-related departments.
You’ll work hand-in-hand with our President and Chief of Staff to translate strategic direction from the CEO and Executive Team into clear, actionable systems that deliver results.
If you love building organized chaos into structured excellence — this is your seat.
What You’ll Do
Operational Leadership
- Oversee day-to-day operations across service, accounting, training, and customer support departments.
- Partner with the Chief of Staff to implement company-wide initiatives, ensuring every directive from leadership is executed with precision.
- Serve as the go-to escalation point for complex service or operational issues that extend beyond individual department leadership.
- Establish and lead weekly, monthly, and quarterly meeting rhythms that keep the organization aligned, accountable, and high-performing.
- Identify process inefficiencies and design scalable solutions that enhance clarity, communication, and throughput.
ServiceTitan Ownership & Systems Oversight
- Act as the company-wide owner and champion of ServiceTitan, ensuring data integrity, standardization, and user accountability.
- Lead implementation, optimization, and integrations with 3rd-party vendors (finance, marketing, scheduling, etc.).
- Coordinate troubleshooting and communication with ServiceTitan support and other technology partners.
- Drive continuous improvement and adoption through training, SOP documentation, and quarterly tech optimization reviews.
Financial & Administrative Oversight
- Supervise accounting and administrative teams to ensure accuracy, timeliness, and alignment with company goals.
- Support executive leadership with departmental budgeting, forecasting, and P&L review.
- Maintain disciplined cost management and enforce company standards in all operational systems.
People & Performance Development
- Lead, coach, and develop middle management and CSR teams to achieve operational consistency and strong leadership.
- Manage hiring, onboarding, performance reviews, and disciplinary actions for all positions within reporting lines.
- Partner with Training and HR to align onboarding programs and internal development paths with ELITE’s cultural and performance standards.
- Foster a culture of discipline, teamwork, and pride in execution — grounded in ELITE’s Every Time, Every One, Every Day mission.
Who You Are
- A builder — you thrive on bringing order to complexity and structure to fast-growing environments.
- A leader of leaders — you excel at coaching mid-level managers, delegating effectively, and holding teams accountable.
- A systems thinker — you see how people, processes, and platforms connect and how to improve them.
- A strong communicator — you bring clarity, direction, and follow-through to every project.
- A values-driven professional — you lead with integrity, humility, and excellence.
Qualifications
- 8–10 years of operational leadership. Significant benefit for experience in home services, construction, or trade industries.
- Proven experience leading, hiring, and developing mid-level management teams.
- Hands-on experience managing onboarding, performance reviews, and disciplinary processes.
- Ideally has a strong working knowledge of ServiceTitan or comparable operational management systems.
- Exceptional organizational ability — comfortable managing multiple priorities, projects, and people simultaneously.
- Strong communication and delegation skills with the ability to balance hands-on execution and strategic oversight.
- Financial literacy with experience in P&L review, budgeting, and forecasting.
- Deep alignment with ELITE’s values of Excellence, Integrity, and Teamwork.
Why ELITE
ELITE Home Trade Pros is a rapidly expanding, high-growth organization setting the standard for home services across the Upper Midwest. We’re building something truly special — a company rooted in world-class culture, best-in-class systems, and a relentless drive to become the premier home service company in the Midwest.
Everything we do is anchored in our culture mantra — “Every Time, Every One, Every Day” — and led through a Christian foundation and lens. Our mission isn’t just to grow revenue or market share; it’s to build a business that honors people, glorifies God, and redefines excellence in our industry.
This is the role for someone who thrives in a high-growth, high-expectation environment — where no two days are ever the same, where pace and purpose go hand in hand, and where you’ll be challenged to bring order, energy, and leadership to a fast-moving team.
If you’re passionate about culture, obsessed with operational excellence, and motivated by purpose as much as performance — this is where you belong.
Location & Compensation
- Location: Brandon, South Dakota (on-site leadership position)
- Compensation: Competitive base salary with performance-based incentives
- Benefits: Comprehensive package including health, retirement, and professional development programs
Ready to Lead at the ELITE Level?
Apply today and help us shape the future of home trade excellence across the Upper Midwest.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person