What are the responsibilities and job description for the Builder Field Manager position at Elite Flooring, Inc.?
Job Description: Builder Field Manager
Reports To: Operations Manager
Assignment Focus: The Builder Field Manager will focus on managing new construction installation and warranty coordination for large national and regional home builders. The primary focus of this position will be communicating with builder superintendents and our internal staff to coordinate installations by walking new houses prior to and just after installation. The secondary function will be to communicate with builder warranty personnel and homeowners to identify and resolve any items that arise after closing. The ability to stay organized and provide a high level of service in a fast paced environment is key to success in this role.
Primary Responsibilities :
- Visit new neighborhoods to pre-walk houses, oversee installations, and post-walk houses after installation to verify quality
- Work directly with the Coordinator and Installation teams to coordinate installations, punch work, and warranty work
- Complete minor touch-ups and repairs as needed
- Ensure field has necessary materials for jobs, delivery materials as needed
- Address customer concerns and issues, escalating them as necessary for job completion and customer satisfaction
- Field measure homes to research shortages in materials
- Attend homeowner appointments to inspect flooring for any issues that arise after closing
Desired Skills and Experience:
- Experience in home building or construction related field
- Ability to read and interpret house plans, selections, and specifications
- Desire to seek out most efficient and effective way to solve problems and complete tasks
- High quality standards and confidence
- Strong communication skills and willingness to call builders and homeowners to discuss concerns
- Self-starter with strong organizational and time management skills are essential
Salary & Benefits
- Must have reliable truck to enroll in vehicle reimbursement program
- Salary will be commensurate with experience
- Health insurance- 100% of employee premium paid
- Dental, Vision, Supplemental insurance: Available as employee paid benefit
- Paid time off (PTO)
- 100% Company-paid benefits: Life Insurance and AD&D coverage
- Paid Holidays