What are the responsibilities and job description for the Service Scheduling Coordinator position at Elite Fire Services?
Service Scheduling Coordinator
About the Company
Elite Fire Services is an affiliated company of Guardian Fire Protection and trusted provider of comprehensive fire protection and life safety solutions, proudly serving businesses in the Columbus and Cincinnati regions of Ohio for more than 30 years. With locations in Columbus and Blanchester, Elite Fire delivers endtoend services including inspection, testing, maintenance, repair, and installation of fire alarms, fire extinguishers, sprinkler systems, fire pumps, emergency and exit lighting, backflow prevention, and commercial kitchen and hood suppression systems. Known for its servicedriven culture, clear communication, and 24/7 emergency support, Elite Fire helps customers stay safe, compliant, and inspectionready.
Learn more at www.EliteFire.org
About The Opportunity
Elite Fire Services is looking to hire a Service Scheduling Coordinator. This is a very important and essential role in our company, and the ideal candidate will have to be very well organized, be goal oriented, and have excellent communication skills.
Job Duties include but are not limited to
- Continually call our large customer data base to schedule appointments
- Obtain information from customers for necessary inspections
- Data entry of customer information
- Develop daily routes by geographic area for 10 technicians that meet revenue expectations
- Answer customer calls to schedule inspections, repairs and emergency services
- Other duties may include but not limited to filing, faxing, copying etc.
- Ability to work well under pressure and with multiple departments and personnel and be a team player.
- Must communicate very well with co-workers and customers.
Qualifications
- Experience in fast paced call center / telemarketing / dispatcher environment preferred.
- Excellent verbal, written and customer service skills.
- Prior experience in a commercial services company preferred but not required.
- Proven ability to oversee an essential business function and meet goals/deadlines.
- Thorough knowledge of general office procedures and equipment.
- Ability to function in a fast-paced, team-based environment.
- Must be analytical and have excellent problem-solving skills.
- Must enjoy talking to customers and have a successful history of developing relationships with customers.
- Must be goal oriented and highly motivated to meet department goals
- This is a great opportunity for someone that has a history of working well with customers and is also outstanding administrative person that wants to be rewarded for their success
- Self-Starter with great organization skills, especially time management skills.
Compensation
- Hourly pay: rate is dependent on candidate's experience
- Potential Quarterly Bonuses
Benefits
We offer flexible benefits and compensation packages that allow our employees to make choices that fit their individual needs.
- 401K with a company match
- Medical and dental insurance
- Company paid Short
- Company paid Long Term Disability
- Company paid Life insurance
- Pre-tax accounts for health and dependent care
- Aflac
- Vacation and Personal time
- Paid holidays
*Elite Fire Services is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.
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