What are the responsibilities and job description for the Intake Coordinator position at Elite DNA Behavioral Health?
Description
Key Responsibilities
Intake & Patient Coordination
Qualifications
Required
Key Responsibilities
Intake & Patient Coordination
- Serve as the primary contact for new patient inquiries via phone, email, and online submissions
- Collect and document patient demographics, clinical needs, and referral information
- Guide patients and families through available services (speech, therapy, ABA) and next steps
- Schedule initial evaluations and coordinate provider assignments based on patient needs
- Verify insurance benefits and eligibility for services
- Communicate coverage details, authorizations, and any patient financial responsibility
- Obtain and track required referrals and authorizations as needed
- Maintain accurate and timely documentation in the EMR system (e.g., Athenahealth EMR or equivalent)
- Ensure all intake forms, consents, and documentation are completed prior to first appointment
- Manage intake queues and follow up on incomplete or pending items
- Support front office operations as needed, including answering phones and assisting with general administrative tasks
- Collaborate with clinical and operations teams to ensure timely patient placement
- Communicate scheduling updates, delays, or barriers to appropriate stakeholders
- Provide clear, professional communication to patients and families throughout the intake process
- Follow organizational policies and workflows related to intake, documentation, and patient privacy
- Ensure compliance with HIPAA and payer requirements
- Identify opportunities to improve intake efficiency and patient experience
Qualifications
Required
- High school diploma or equivalent
- 1 year of administrative, customer service, or healthcare-related experience
- Strong organizational and multitasking skills
- Excellent communication and customer service skills
- Ability to work in a fast-paced, team-oriented environment
- Experience in healthcare intake, scheduling, or front office operations
- Familiarity with behavioral health, speech therapy, or ABA services
- Experience with EMR systems (e.g., Athenahealth EMR)
- Insurance verification and authorization experience
- Attention to detail and accuracy
- Strong follow-through and accountability
- Ability to prioritize and manage multiple tasks
- Patient-focused mindset with a high level of professionalism
- Problem-solving and adaptability
- Office-based setting with frequent phone and computer use
- Interaction with patients, families, providers, and referral sources
- May require occasional travel between locations (if applicable)