What are the responsibilities and job description for the Drug Testing Technician position at Elite Business Resources, LLC?
The Drug Testing Technician is responsible for performing high-quality, compliant drug and alcohol screening services for employers, individuals, and DOT-regulated clients. This role ensures samples are collected, processed, and documented accurately while maintaining chain-of-custody integrity, patient confidentiality, and excellent customer service.
Key Responsibilities
Drug & Alcohol Testing
- Perform urine drug screens using standardized collection procedures (DOT & Non-DOT).
- Conduct oral fluid (saliva) testing, hair collections, and breath alcohol testing (BAT) when trained/certified.
- Maintain strict adherence to 49 CFR Part 40, clinic policy, and all chain-of-custody requirements.
- Ensure proper specimen labeling, sealing, documentation, and secure storage.
Client Interaction & Customer Service
- Greet donors professionally and explain collection procedures clearly.
- Verify donor identification, complete paperwork, and ensure confidentiality throughout the process.
- Provide a calm, respectful environment for donors who may feel anxious or uncomfortable.
Documentation & Compliance
- Complete all collection forms, electronic records, and logs accurately.
- Maintain compliance with clinic, state, federal, and laboratory protocols.
- Report any discrepancies, refusals, or unusual situations to management immediately.
Clinic Support
- Assist with pre-employment physicals, respirator fit testing, and vital signs when trained.
- Maintain cleanliness and organization of the collection area and testing supplies.
- Monitor inventory and notify leadership when stock needs replenishment.
- Participate in ongoing training and certification programs.
Qualifications
- High school diploma or equivalent required.
- Previous experience in a clinic, medical, laboratory, or customer service setting preferred.
- Must be able to pass background check and drug test.
- Ability to maintain professionalism, accuracy, and confidentiality at all times.
- Strong attention to detail and ability to follow procedures exactly.
- Excellent communication and interpersonal skills.
- Comfortable working with diverse populations and clients.