COTS Support Engineer withLife Sciences domain

Title: COTS Support Engineer with **Life Sciences domain**.

Location: Onsite to Fosters City

Minimum 6 years of experience supporting commercial off-the-shelf (COTS), The ideal candidate will have a strong foundation in application support and a keen interest in expanding their expertise across new COTS platforms used in pharmaceutical, biotech, or clinical research environments. Good experience with Lorenz (Submission Publishing System), GFAP, and supporting systems/software.

Experience Range

6 years

Primary (Must have skills) * - To be Screened by TA Team

• 6 years of experience in **COTS application support**, preferably in life sciences or healthcare.
• 4 years of experience Submission Publishing System (Lorenz), GFAP and Peripheral Systems/Software
• 4 yrs of experience of ITIL processes and incident/change/problem management.
• 4 yrs of experience on basic SQL, scripting, or data interfaces is a plus.
• 3 yrs of experience in GxP-compliant systems and validation documentation.
• 3 yrs of experience with COTS various platforms like Lorenz or Data Governance Suite of product and related platform

Job Description of Role* (RNR) - To be Evaluated by Technical Panel (Define it to give more clarity)

Key technical skills:

1. Provide **technical support and maintenance** for COTS applications used in life sciences operations (e.g., clinical trial management, lab systems, regulatory compliance tools).
2. Strong experience with Lorenz (Submission Publishing System), GFAP, and supporting systems/software.
3. Troubleshoot and resolve application issues, ensuring minimal disruption to business processes.
4. Collaborate with vendors and intern C6al stakeholders to manage upgrades, patches, and configuration changes.
5. Document support procedures, known issues, and resolutions in a structured knowledge base.
6. Participate in **validation and compliance activities** (e.g., GxP, 21 CFR Part 11) as required.
7. Engage in **cross-training and upskilling** on new COTS platforms relevant to the life sciences domain.
8. Support integration efforts between COTS systems and enterprise platforms (e.g., ERP, data warehouses).
9. Experience with C6COTS various platforms like Lorenz or Data Governance Suite of product and related platform

Soft skills/other skills - To be Evaluated by Hiring Manager (To define how this will be evaluated)

Communication Skills:

Communicate effectively with internal and customer stakeholders

Communication approach: verbal, emails and instant messages

Interpersonal Skills:

Strong interpersonal skills to build and maintain productive relationships with team members

Provide constructive feedback during code reviews and be open to receiving feedback on your own code.

Problem-Solving and Analytical Thinking:

Capability to troubleshoot and resolve issues efficiently.

Analytical mindset.

Task/ Work Updates

Prior experience in working on Agile/Scrum projects with exposure to tools like Jira/Azure DevOps.

Provides regular updates, proactive and due diligent to carry out responsibilities.

Expected Outcome

We are looking for a proactive and technically skilled **COTS Support Engineer** with 6 years of experience supporting commercial off-the-shelf (COTS) applications in the **Life Sciences domain**. The ideal candidate will have a strong foundation in application support and a keen interest in expanding their expertise across new COTS platforms used in pharmaceutical, biotech, or clinical research environments. Good experience with Lorenz (Submission Publishing System), GFAP, and supporting systems/software.