Program Director - Homeless Services

At Eliot, your work has purpose. You’ll be part of a compassionate, mission-driven team committed to resilience, empowerment, and lasting change. We foster an inclusive workplace where all backgrounds and perspectives are valued, creating a culture of belonging and professional growth.

We prioritize your well-being, work-life balance, and career growth. Benefit eligible positions include:

• Generous Paid Time Off – Vacation, sick time, and paid holidays
• Comprehensive Benefits – Medical, dental, and vision plans
• Retirement Savings – 401(k) with employer match
• Wellness & Family Support – Discounted fitness services and access to trusted childcare resources
• Financial Security – 100% company-paid life and accidental death insurance
• Professional Growth – Ongoing training, career advancement programs, tuition reimbursement, and leadership development

Eliot’s Homeless Services is seeking a Program Director to support homeless individuals in securing and maintaining housing.  Eliot is committed to a Housing First Model that prioritizes permanent housing as the initial step in assisting individuals experiencing homelessness.

The ideal candidate is a skilled leader with strong experience in mental health, substance use, and homeless services, capable of overseeing daily operations while providing real-time guidance and supervision to a multidisciplinary team. They bring a trauma-informed, recovery-oriented approach, excel at building collaborative relationships with clients and staff, and are adept at coordinating care, managing program logistics, and supporting residents in achieving housing stability.

Responsibilities:

• Support Managers with oversight of general operations, community rule compliance, and support services within the permanent supportive housing programs.
• Support staff with sustaining effective data collection and work flow systems and reports that mirror contractual requirements and performance specifications.
• Closely monitor vendor subcontracts including security and staffing agency personnel.
• Work closely with internal staff & leadership, community stakeholders and tenants around coordinating and maximizing opportunities for enrichment including educational, recreational, vocational opportunities, creative outlets and other opportunities to enhance quality of life.
• Provide real time guidance and support to leadership and program/field staff to address acute/high risk client needs.
• Establish and maintain collaborative relationships within Eliot Programs and outside agencies.
• Make appropriate referrals based on identified needs and treatment preferences accordingly. Participate in relevant care team meetings (internal and external) to ensure appropriate clinical and/or systemic involvement/interventions as it relates to care.
• Supports leadership through serious incident management, reporting and debriefing.
• Ensure that entitlements and/or services are maximized in a collaborative fashion with tenants.
• Occasional calls/after hours or on-call about emergencies etc.

Qualifications:

• A Bachelor’s degree and a minimum of 5 years’ experience with large-scale project management and/or senior level human service leadership is required.
• Expertise around effectively engaging and supporting families from diverse backgrounds with a history of homelessness, severe medical/behavioral health complexity is required.
• Strong interpersonal skills and ability to collaborate and delegate with a diverse group of leadership, case management and clinical staff, and medical providers internally and externally.
• Demonstrated ability to provide leadership that incorporates trauma informed care, harm reduction principles, and a housing first philosophy is required.
• Must have a valid driver’s license and reliable transportation to and from work and to permanent supportive housing programs across the state.

Schedule: Monday-Friday, 9am-5pm

Compensation: $90,000-95,000.00

Annual Salary: $90,000 USD - $95,000 USD

At Eliot, we are committed to supporting you at every stage of your career, providing opportunities for growth, purpose, and community. We foster belonging in the workplace by identifying and removing barriers that may prevent individuals of all backgrounds from reaching their full potential, advancing into leadership roles, and fully engaging at all levels of the organization.

Apply today and make a difference.