What are the responsibilities and job description for the Food Service Operations Support Manager position at ELIOR GROUP?
Food Service Operations Support Manager
Job Reference Number: 40643
Employment Type: Full-Time, Onsite
Segment: Healthcare
Brand: Cura-Hospitality
Location: Wichita, Kansas (US-KS)
The Role at a glance:
The Operations Support Manager (Operations & Culinary) serves as a key operational leader supporting multiple senior living communities throughout Kansas and Missouri. Reporting to the Regional Director of Operations, this position provides hands-on operational, culinary, and leadership support to assigned locations while partnering closely with Area Managers, Food Service Directors, Executive Chefs, and community leadership teams to ensure operational excellence, exceptional resident satisfaction, financial performance, regulatory compliance, and team engagement.
The Operations Support Manager is responsible for providing interim operational leadership during management vacancies, assisting with new account transitions, supporting community openings and mobilizations, coaching management teams, implementing company initiatives, and driving continuous improvement across culinary operations. This role requires extensive travel and the flexibility to provide leadership wherever operational needs exist. This is not a remote role.
What you'll be doing:
- Actively supporting and applying all company and facility policies and procedures.
- Ensuring the highest quality of service to our customers and clients.
- Visiting assigned facilities as directed.
- Acting as the facility food service director in the event of FSD absences, staff shortages, etc.
- Offering guidance to managers in the disciplines of operations, finances, human resources, and client relationships.
What we're looking for:
Must-haves:
Minimum of 3 years of progressive leadership experience in foodservice operations, culinary management, hospitality, healthcare dining, senior living, or long-term care.
Demonstrated experience leading both culinary and operational teams.
Strong knowledge of food production, purchasing, inventory management, food safety, sanitation, and quality assurance.
Experience managing financial performance including food cost, labor cost, budgeting, and financial reporting.
Excellent leadership, coaching, organizational, and problem-solving skills.
Outstanding verbal, written, and interpersonal communication abilities.
Strong customer service and client relationship management skills.
Ability to organize multiple priorities while meeting deadlines in a fast-paced environment.
Ability to travel extensively throughout Kansas and Missouri with overnight travel as needed.
Nice-to-haves:
Associate or Bachelor’s Degree in Culinary Arts, Hospitality Management, Foodservice Management, Business Administration, or a related field.
Certified Dietary Manager (CDM), Certified Executive Chef (CEC), ServSafe Manager Certification, or similar professional certification.
Experience supporting multiple locations within senior living, healthcare, or contract dining services.
Experience with startup mobilizations, account transitions, and interim operational leadership.
Where you'll be working:
Presbyterian Mid Manors of America accounts throughout Kansas and Missouri
Our Benefits:
- Medical (FT Employees)
- Dental
- Vision
- Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity
- Discount Program
- Commuter Benefits (Parking and Transit)
- EAP
- 401k
- Sick Time
- Holiday Pay (9 paid holidays)
- Tuition Reimbursement (FT Employees)
- Paid Time Off
#LI-KM1 #BOOST
About Cura:
Cura serves hospitals, senior living centers, and other long-term care facilities. We guarantee compassionate service and healthy, delicious meals to ensure that quality of life never diminishes.
About Elior North America:
Elior North America is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are committed to diversity and encourage applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth.
At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience you’ve gained with Elior will propel you further in your career, whether with our corporate office or one of our brand segments.
Disclaimer: This job description can be revised by management as needed.