Food Service Manager

The Role at a glance:

We are looking to add an experienced, motivated Food Service Manager to our Corporate Chefs team. This will be a floating supervisor, who will travel to multiple units to support a large region.This is a support role for District food service units to ensure client satisfaction and retention for the Company. This is a traveling (driving) position as there is a large geography to cover. The home base for the role will be Newton, MA.

The Food Service Manager will implement business practices, uphold Company Policies, and work within the scope of each unit’s contract. They will contribute to account revenue and operating profit contribution through the implementation of services and creation of opportunities for growth. The manager provides daily supervision and operation for multi-functional food service areas including (but not limited to): Catering, Deli, Salad bar, Grill, Entrée/hot foods, FOH & Cashier.

This is a coverage position requiring persons to help support the entire district. The task of the day could be anything from covering a station to special events to running a one-person unit. Unit hours of operations vary, so there is some slight differential in starting times between units. The expectation is you will support business without interruption to staff and clients. We always stay until the whole of the job is complete.

What you'll be doing:

• Be accountable for the execution of service quality by maintaining highest level of delivery.
• Fulfill contractual obligations to the client.
• Maintain client relationships and client satisfaction for food services to ensure account retention.
• Ensure all corporate processes and rules are followed at all times
• Communicate with staff and management to maintain continuity and to help provide solutions
• Direct/perform daily function of unit operations to ensure accounts are on point.
• Oversee/perform the preparation, portioning, garnishing, presentation and safe storage of food.
• Ensure that kitchen, equipment, storage facilities and dining room meet standards and cleaning lists are followed
• Establish a safe work environment for employees. Manager provides safety-related training and equipment maintenance and by ensuring compliance with Elior safety and loss prevention programs and with standards when required.  
• Hold Employee’s responsible for their Job Descriptions including cleaning tasks
• Ensure All Marketing and Signage is correct
• Cover all aspects of unit cash handling as needed
• Core daily entries including- AP, Billing, AR
• Ordering of products as needed
• Ensure Haccp & temp logs are filled out daily
• Ensure Monthly safety trainings are completed and up to date
• Ensure Your Elior University trainings are up to date
• PIC certifications are with you at all times & up to date

What we're looking for:

Must-haves: 

• High school diploma or equivalent. 
• At least two years’ experience in a supervisory role. 
• At least two years’ foodservice experience. 
• Proven track record of financial responsibility. 
• Strong written and verbal communication skills. 
• Strong customer service skills. 

Nice-to-haves: 

• ServSafe Manager certification. 
• Associate’s degree or Bachelor’s degree.

Compensation Range

$70,000/yr.

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Our Benefits:

• Medical (FT Employees)
• Dental
• Vision
• Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity
• Discount Program
• Commuter Benefits (Parking and Transit) 
• EAP
• 401k
• Sick Time
• Holiday Pay (9 paid holidays)
• Tuition Reimbursement (FT Employees)
• Paid Time Off