What are the responsibilities and job description for the Inpatient Collector - Hospital-Based FT Monday - Friday position at Eligibility Consultants, Inc. (ECI)?
Description
WELCOME TO ECI!
Every day, thousands of uninsured patients walk into a hospital seeking the help of medical staff to alleviate their health problems. They are treated, discharged, and then left to return home with the burden of one more medical bill.
Since 1995, our Mission at Eligibility Consultants, Inc. (ECI) has been to assist self-pay hospital patients find the means to pay their medical bills through participation in various government assistant programs. ECI’s solutions encompass every potential self-pay patient from the lowest dollar outpatient and ER account to the most complex long-term disability.
We are looking for a few energetic, determined, and enthusiastic individuals to join our fast-paced work force. If your passion is to make a difference in the lives of others while getting paid for your efforts, look no further, this job is for you!
Job Description:
The Inpatient Collector is responsible for visiting patients by bedside and collecting payments, copays, deductibles, and deposits from hospital inpatients.
Primary Job Duties & Responsibilities:
- Makes initial visits to inpatients by bedside
- Contacts patients to verify insurance providers
- Calculates copays and deductibles based on provider contract information
- Ability to explain insurance benefits to patients
- Collects and processes credit card payments
- Documents all outcomes on accounts worked in the patient accounting systems
- Demonstrates respect for all individuals
- Adheres to ECI’s Mission, Vision and Core Values and policies
- Other duties as assigned
Requirements
Soft Skills Needed for the Ideal Candidate:
- A compassionate heart and a sincere desire to assist patients during any phase of their application process
- Strong work ethic demonstrated with excellent outcomes
- Strong written and verbal communication skills
- Desire to provide the best possible experience for our patients
- Experience navigating a computer while on the phone
- Willing to work and contribute to a team environment
- Ability to trouble-shoot problems
- Listens effectively
Required Qualifications:
- High School diploma / GED (or higher)
- Basic knowledge of Microsoft Office programs (Outlook, Word, Excel)
- Ability and flexibility to work full-time (40 hours/week) Sunday to Thursday schedule
- Experience in collections and/or insurance verification
Physical and Work Requirements:
- Long periods of walking, standing, frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, extensive periods working at a computer.
- Able to pull/push computer cart
- Able to work from hospital site Monday to Friday from 8am to 4:30 pm
- Must be willing and able to take required vaccinations (no Covid vaccine).
Employment Practices:
ECI is an equal opportunity employer. We value the unique abilities and talents everyone brings to our organization and recognize that we benefit in numerous ways from our differences.
We offer a competitive benefits package that includes but is not limited to medical, dental, vision, disability, accident, generous paid time off - PTO Bank, Health Savings Account, 401k retirement plan with employer match, and employer paid basic life insurance.
ECI is a drug-free, smoke-free workplace. Candidates are required to pass a drug test and background check before beginning employment.