What are the responsibilities and job description for the Boutique Manager position at ELIE SAAB?
Job Scope:
The Boutique Manager is responsible to adapt to the brand, clients, collections and financial growth ensuring smooth operations of the product cycle in store and team management.
Boutique Management:
- Develop a sales strategy to maximize sales, achieve sales targets and optimize profitability while increasing the clients’ database.
- Provide a seamless customer experience from hosting the clients till fitting and final collection.
- Serve as a brand ambassador to develop client network and represent the Boutique to create brand desirability.
- Coordinate retail activities with Retail Manager including Merchandising, Visual Merchandising, and Client Development in order to synergize the needs of all departments for achieving common corporate objectives.
- Maintain the upkeep of selling space, visual merchandising and image of the store are in ES standard.
- Guarantee all the internal procedures & guidelines are in line with ES requirements while maintaining the safety of the assets.
- Report on buying trends and client needs based on the market.
- Supervise the daily opening and closing procedures of the boutique and perform the necessary transactions on POS.
- Oversee store maintenance needs and communicate to related parties for support.
- Coordinate in-store events which include seasonal sales, trunk shows etc. and participate in the events outside the Boutique.
- Demonstrate empowerment to solve customer problems and meet customer’s needs.
- Liaise with local authorities and contractors.
- Supervision and recruitment of business affiliates.
- Involved and responsible for seasonal buying.
Team Management
- Develop strategic & ambitious professional team and individual goals.
- Lead the team to establish and maintain strong, trust worthy and long-term relationships with key clients.
- Delegate tasks to team members in an efficient and effective manner.
- Train, motivate and coach sales team in order to meet sales goals and improve performance and retention
- Identify manpower needs, recruit and retain talents for the right manpower mix.
Experience:
- Minimum 15 years relevant working experience with at least 8 years in a managerial capacity in the luxury retail industry.
Competencies:
- Target-oriented and client focus.
- Strategic thinking and well organized.
- Capability to drive for results and deliver excellence.
- Entrepreneurial spirit and able to embrace change.
- Strong leadership and management skills.
- Self-motivated, proactive and passionate in luxury fashion industry.