What are the responsibilities and job description for the Technical Account Manager position at Eliassen Group?
Description
Remote
Our client seeks a customer-obsessed, analytically minded Technical Account Manager to serve as the primary technical partner for a portfolio of live customers. This role drives adoption and successful outcomes by leading technical check-ins, resolving complex issues in partnership with Support, Product, and Engineering, and identifying opportunities to expand platform value through best practices and new integrations.
This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $75.00 to $85.00/hr. w2
Responsibilities
Remote
Our client seeks a customer-obsessed, analytically minded Technical Account Manager to serve as the primary technical partner for a portfolio of live customers. This role drives adoption and successful outcomes by leading technical check-ins, resolving complex issues in partnership with Support, Product, and Engineering, and identifying opportunities to expand platform value through best practices and new integrations.
This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $75.00 to $85.00/hr. w2
Responsibilities
- Serve as the primary technical resource for live customers within the portfolio.
- Share technical best practices and proactive recommendations to improve platform usage and help customers achieve program goals.
- Conduct technical discovery with customer marketing and technical teams to enable expanded platform use and new integrations.
- Participate in technical account health reviews and deliver executive-ready status summaries internally and to customers.
- Track, follow up on, and drive closure of open technical items across customer stakeholders and internal teams.
- Partner with Support and Engineering during incident and issue investigations, using technical expertise to accelerate resolution.
- Experience using APM tools.
- Experience using and debugging APIs, investigating logs, and querying Athena.
- Experience in technical client-facing and technical account management roles.
- Knowledge of software architectures and modern software environments.
- Solution-oriented and process-driven with strong written and verbal communication skills.
- Bachelor’s degree in Computer Science or equivalent practical experience.
Salary : $75 - $85