Desktop Support Technician

4 Day Hybrid in Fairfield, OH

Our client requires a hybrid support professional who will handle incident work, fulfill service requests, and provide hands-on technical support. The role includes configuring new equipment for break/fix devices and completing software setups. The position is hybrid with an expectation of approximately 80% of the work week in the office.

This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $20.00 to $25.00/hr. w2

Responsibilities

• Provide incident management and resolution for desktop, laptop, and peripheral issues
• Fulfill service requests, including user setup, access provisioning, and equipment deployment
• Perform hands-on technical support for end users in a timely and professional manner
• Configure and deploy new hardware and equipment, including laptops, desktops, and mobile devices
• Troubleshoot and resolve break/fix issues related to hardware, software, and connectivity
• Install, configure, and maintain operating systems and enterprise software applications
• Support software installations, upgrades, and patches across user environments
• Document issues, resolutions, and processes within the ticketing system
• Ensure adherence to IT policies, security standards, and operational procedures

Qualifications

• Experience providing desktop support or IT help desk services in a professional environment
• Strong knowledge of Windows operating systems and common enterprise applications
• Hands-on experience with hardware setup, imaging, and troubleshooting
• Familiarity with ticketing systems and incident management processes
• Excellent problem-solving, communication, and customer service skills
• Ability to manage multiple tasks and prioritize in a fast-paced environment

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.

Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.