Business Systems Analyst Manager

Client Description

Hybrid Tues, Wed, Thurs onsite in Providence, RI

The Business Systems Analyst Manager will lead a team of analysts to align business processes with scalable IT solutions. The role will oversee complex requirements analysis, solution design, testing, implementation, and stakeholder management to drive measurable outcomes. The manager will promote continuous improvement, training, and rigorous documentation to ensure quality delivery and adoption across the organization.

This is a full-time, permanent opportunity, offering a competitive salary and comprehensive benefits package. Qualified applicants must be willing and able to work on a w2 basis.

Salary: $128,000 - $157,000/ yr. w2

Responsibilities

• Provide leadership and mentorship to a team of business systems analysts, fostering collaboration, development, and continuous improvement.
• Allocate resources strategically, conduct performance reviews, and implement development plans to elevate team capabilities.
• Oversee advanced analysis of complex business processes to identify improvement and automation opportunities.
• Guide elicitation, documentation, and validation of business and system requirements using interviews, workshops, big room planning, and surveys.
• Ensure translation of high-level requirements into detailed functional and technical specifications.
• Direct use of process flow diagrams, data flow diagrams, and BPMN to represent and analyze processes.
• Collaborate with developers, architects, and senior stakeholders to design feasible, scalable solutions aligned with enterprise standards.
• Supervise creation of use cases, user stories, and process diagrams to guide development and implementation.
• Lead design reviews and recommend improvements and optimizations.
• Oversee development and execution of comprehensive test plans and coordinate UAT with business stakeholders.
• Ensure timely documentation, tracking, and resolution of defects, covering functional and non-functional requirements.
• Lead implementation and deployment activities, including configuration, data migration, and user training.
• Ensure smooth transition, adoption, and ongoing support for new systems and processes.
• Maintain user documentation, training materials, and system procedures for end-users.
• Build strong relationships with senior stakeholders and act as liaison between business and IT.
• Conduct regular updates on project progress, issues, and solutions and incorporate stakeholder feedback.
• Oversee gap analysis, feasibility studies, cost-benefit analyses, and business case development.
• Analyze complex data to support decision-making and identify trends and areas for improvement.
• Lead continuous improvement initiatives and apply industry best practices and emerging technologies.
• Define and implement best practices to enhance operational efficiency for the team and stakeholders.
• Assess team skill levels and implement structured training plans and knowledge-sharing sessions.
• Support certifications, workshops, and conferences to sustain continuous learning.
• Prepare reports, dashboards, and presentations on project status, metrics, and progress.
• Ensure accurate documentation of requirements, designs, test plans, training materials, and maintain a repository of business processes and IT documentation.

Experience Requirements

• 10 years as a Business Systems Analyst or similar role, including 3 to 5 years in a managerial or leadership capacity.
• Extensive experience analyzing and documenting complex business processes, requirements, and system specifications.
• Hands-on experience with software development lifecycles, project management methodologies, and testing/QA processes.
• Proven experience conducting feasibility studies, cost-benefit analyses, and developing business cases.

Education Requirements

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• Master's degree in Computer Science, Information Technology, Business Administration, or a related field (preferred).
• CBAP (Certified Business Analysis Professional) or CCBA (Certification of Competency in Business Analysis) (preferred).
• Additional certifications such as PMP or Agile certifications (preferred).
• Certifications in data analysis or process improvement, such as Lean Six Sigma (preferred).