What are the responsibilities and job description for the Assistant General Manager position at ELIA GROUP?
Company Summary
ELIA Group is a multi-faceted, fully integrated real estate and hospitality company that acquires, develops, and manages commercial properties in landmark locations throughout the United States. In Real Estate & Development and Hospitality, we don’t sit back and let things happen, we make things happen! Whether we’re crafting deals or cocktails, our unparalleled attention to detail leads to award-winning real estate development and hospitality projects.
Job Summary
We are looking for a motivated and seasoned Assistant General Manager to support the management of our high-end venue Experience ZUZU. In this role, you will assist the General Manager in overseeing all facets of the operation, encompassing restaurant management, customer service, team training and development, financial oversight, and overall establishment success.
This role is ideal for a dedicated leader with a robust background in the hospitality industry who is skilled at delivering outstanding guest experiences.
What You’ll Be Doing (Key Responsibilities)
At ELIA, we use our unique experience and contributions to deliver more than value – we set new standards! We seek someone that is looking for more than a job – we want to work with someone who is as passionate as us about what we do and how we go about doing it.
Your Success With Us Requires These Qualifications
At ELIA, we are all about setting you up for success! The physical demands described here are representative of those you must possess to successfully perform the essential functions of this role.
This is primarily an office role that requires you to remain in a stationary position for long periods of time although standing in, and moving between, work areas may be required. You will need to be able to operate a computer and other office productively machinery, such as a calculator, copy machine, and computer printer, for a significant part of each day. This role frequently requires you to move around our office or our other properties. This role occasionally requires the ability to move objects weighing up to 25 pounds. You will also need to be able to operate a motor vehicle to visit various properties and meeting sites and communicate effectively in person, before groups, and over the telephone.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Skills
Casual Dining Experience
Fine Dining Experience
Inventory Management
Staff Scheduling
Fast-Paced Experience
ELIA Group is a multi-faceted, fully integrated real estate and hospitality company that acquires, develops, and manages commercial properties in landmark locations throughout the United States. In Real Estate & Development and Hospitality, we don’t sit back and let things happen, we make things happen! Whether we’re crafting deals or cocktails, our unparalleled attention to detail leads to award-winning real estate development and hospitality projects.
Job Summary
We are looking for a motivated and seasoned Assistant General Manager to support the management of our high-end venue Experience ZUZU. In this role, you will assist the General Manager in overseeing all facets of the operation, encompassing restaurant management, customer service, team training and development, financial oversight, and overall establishment success.
This role is ideal for a dedicated leader with a robust background in the hospitality industry who is skilled at delivering outstanding guest experiences.
What You’ll Be Doing (Key Responsibilities)
- Support the General Manager in managing daily operations for both front-of-house and back-of-house, ensuring seamless food service and guest interaction.
- Assist in the development and execution of strategic plans to meet business goals and maximize profitability.
- Help foster a supportive and cooperative work environment for all staff.
- Participate in the recruitment, training, and management of staff, upholding high service standards.
- Aid in conducting performance reviews and providing constructive feedback to enhance employee engagement and productivity.
- Maintain a consistent presence on the floor to engage with guests and guarantee their satisfaction.
- Help address and efficiently resolve any customer complaints or issues.
- Contribute to strategies that boost nightlife revenue and elevate the venue’s standing.
- Ensure the venue maintains high standards of cleanliness and appropriate ambiance.
- Assist in managing budgets, financial forecasts, and cost containment strategies.
- Analyze financial data to identify trends and issues, making adjustments as needed.
- Help maximize revenue and profitability with a continuous focus on quality and guest satisfaction.
- Support relationships with suppliers and vendors to ensure top-quality ingredients and products are available.
- Oversee inventory management to reduce waste and manage costs effectively.
- Ensure all local health and safety regulations are met.
- Assist in implementing and upholding policies and procedures.
- Work with the marketing team to craft and implement promotional strategies.
At ELIA, we use our unique experience and contributions to deliver more than value – we set new standards! We seek someone that is looking for more than a job – we want to work with someone who is as passionate as us about what we do and how we go about doing it.
Your Success With Us Requires These Qualifications
- Minimum of 5 years in high-volume restaurant and fine dining management.
- Demonstrated experience in leadership and team management.
- Strong financial acumen with a solid grasp of budgeting and cost management.
- Excellent communication skills and interpersonal abilities.
- Deep understanding of fine dining trends, culinary techniques, and customer preferences.
- Capability to perform well in a fast-paced and high-pressure environment.
- Familiarity with reservation systems and point-of-sale software preferred.
- Bachelor’s degree in Hospitality Management, Business Administration, or related field is advantageous.
- Proficient in conflict resolution, with strong interpersonal skills.
- Self-motivated, guest-oriented, and possessing superior organizational/time management skills.
- Knowledgeable in inventory management and problem-solving for food and beverage operations.
- Certifications in food safety and responsible alcohol service.
- Dental insurance
- Health insurance
- Vision insurance
- PTO
- Employee Discount
At ELIA, we are all about setting you up for success! The physical demands described here are representative of those you must possess to successfully perform the essential functions of this role.
This is primarily an office role that requires you to remain in a stationary position for long periods of time although standing in, and moving between, work areas may be required. You will need to be able to operate a computer and other office productively machinery, such as a calculator, copy machine, and computer printer, for a significant part of each day. This role frequently requires you to move around our office or our other properties. This role occasionally requires the ability to move objects weighing up to 25 pounds. You will also need to be able to operate a motor vehicle to visit various properties and meeting sites and communicate effectively in person, before groups, and over the telephone.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Skills
Casual Dining Experience
Fine Dining Experience
Inventory Management
Staff Scheduling
Fast-Paced Experience
