Property Manager

Job description:

Job Description – Property Manager

Position Overview

The Junior Property Manager supports the daily operations of a 72-unit residential apartment building, ensuring a safe, well-maintained, and welcoming environment for all residents. This role assists with tenant relations, compliance, maintenance coordination, and administrative tasks, with a particular focus on serving individuals and families transitioning from justice involvement as well as households qualifying for affordable housing. The Junior Property Manager works closely with the live-in superintendent, supportive service partners, front desk security staff and the senior property manager.

Key Responsibilities

Resident Relations & Community Engagement

• Maintain positive, professional relationships with residents using traumainformed and culturally responsive communication.
• Assist residents during moveins, unit orientations, lease renewals, and general support needs.
• Respond to resident inquiries, concerns, and complaints in a timely, respectful manner.
• Help diffuse conflicts and support community safety and stability through nonjudgmental, deescalation approaches.
• Coordinate with onsite supportive service partners to ensure justiceinvolved individuals and families can access appropriate programs and resources.
• Support the activation and use of community spaces, including the rooftop farm and wellnessoriented programming.

Property Operations

• Conduct regular building and unit inspections to identify safety, cleanliness, and maintenance issues.
• Create, track, and follow up on maintenance work orders; collaborate with the livein superintendent for timely resolution.
• Support building security procedures by monitoring entry systems and reporting unusual activity.
• Assist with rent collection, arrears tracking, payment plans, and issuance of required notices.
• Uphold lease agreements, house rules, and building policies while ensuring compliance with fair housing regulations.
• Support certification and recertification processes tied to the property’s green, wellness, and energyefficiency design standards.

Collaboration & Coordination

• Work closely with supportive service partners to promote resident wellbeing and housing stability.
• Communicate effectively with the superintendent, maintenance staff, case managers, external vendors, and agency partners.
• Participate in team meetings, required trainings, and ongoing professional development, including traumainformed care, green building operations, and conflict resolution.
• Contribute to a respectful, inclusive, and communityoriented building environment.

Qualifications

• High school diploma or equivalent required; college coursework or degree in property management, social services, criminal justice, or related field preferred.
• Prior experience in residential property management, supportive housing, social services, or customer service strongly preferred.
• Strong interpersonal skills and the ability to engage calmly and professionally with residents experiencing reentry, homelessness, or other challenges.
• Ability to maintain accurate records, manage multiple tasks, and follow through on assignments.
• Familiarity with fair housing laws and relevant city and state regulations (training provided).
• Comfortable working in a missiondriven, mixedpopulation housing environment.
• Fluency in Spanish is a plus.
• Familiarity with Yardi is a plus.

Key Competencies

• Traumainformed communication
• Conflict resolution and deescalation
• Cultural humility and inclusivity
• Organization and attention to detail
• Professional judgment and reliability
• Ability to collaborate with supportive service teams

Working Conditions

• This position is based on site in Brooklyn, NY.
• Frequent interaction with diverse residents, including individuals involved in the justice system and families in transition.
• Regular walking of all floors, stair climbing, and physical tasks related to building inspections.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

About ELH Maintenance LLC

ELH Mgmt. LLC is a full-service, solution-driven real estate company with unmatched expertise in building, acquiring, preserving and managing affordable housing throughout New York City. By transforming the built environment to create new housing opportunities, ELH seeks to empower the residents who call our properties home and stabilize the neighborhoods in which we operate.