What are the responsibilities and job description for the Front Desk Receptionist position at Elgin Country Club?
Description:
Elgin Country Club is looking for a qualified individual with a great personality and a passion for providing first-class service. If you wish to join a leading team, we invite you to apply.
We are currently searching for a Front Desk Receptionist to join our team.
This position is primarily responsible for providing the highest level of service to the Members of the Club.
Primary responsibilities:
- Greet each Member and Guest as they enter the building
- Greet visitors warmly and make sure they are comfortable.
- If not actively engaged in a phone call stand when greeting Members/Guests
- Answer all phone calls and take dining and event reservations
- Route calls to specific people.
- Answer inquiries about the Club.
- Keep events binder updated by event date – remove any past events
- Clean and tidy front desk area
- Remove any desk clutter
- Wipe down all surfaces before leaving for the day
- Take out the garbage at the end of the night
- Take photos at Club events
- Go up to Members and politely ask if you can get group photos
- Take candid photos as well
- Update the Club Calendar on Outlook
- Coordinate office activities.
- Send emails, scans, and/or faxes.
- During colder months, offer to help ladies take off their coat
- Hang coats up in one of our coat closets
- Perform basic bookkeeping, filing, and clerical duties.
- Update appointment calendars
Hours include shifts during the evenings, weekends, and some Holidays.
A schedule will be provided two weeks prior for planning purposes.
Hours per week:
- 15-25 hours (can vary depending on the time of year)
Job Type: Part-time
Education:
- Associate (Preferred)
Experience:
- Hospitality Experience
- Multitasking
- Problem-Solving
- Strong Phone Etiquette
- Microsoft Office: 2 years (Required)
- Customer Service: 2 years (Required)
Work Location: In person