Desktop Support - MP

About Eleven Recruiting

We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for the best pay, diversity in tech, and the best job fit for every candidate we place.

Our professional services client is looking for a Desktop Support Technician to join their growing team in Menlo Park, CA!

Responsibilities

• Act as the primary point of contact for technical support requests via ticketing system, email, Microsoft Teams, phone, and in-person walk-ups.
• Diagnose and resolve issues within a Windows-based environment, including desktops, laptops, printers, and peripheral devices.
• Manage the full employee onboarding and offboarding process, including user provisioning/deprovisioning, equipment setup, access management, and recovery of IT assets.
• Image, configure, and deploy laptops and desktops using standardized builds and deployment tools.
• Administer and support user accounts in Active Directory, including account creation, password resets, and group membership management.
• Provide day-to-day support for Microsoft 365 applications such as Outlook, Teams, OneDrive, and SharePoint.
• Assist users with remote access and connectivity issues, including VPN, MFA, and mobile device configuration.
• Support conference room technology, Zoom/Teams meetings, and general AV equipment troubleshooting.
• Track, manage, and maintain accurate records of IT hardware assets, including inventory lifecycle management and asset tagging.
• Assist with new hire workstation setup, hardware deployments, and device refresh initiatives.
• Create and maintain accurate documentation of incidents, resolutions, and procedures within the knowledge base.
• Deliver white-glove support to employees, executives, and high-net-worth individuals, ensuring a seamless and high-quality technology experience.

Qualifications

• 3 years of experience in IT support or help desk environments (corporate or professional services experience preferred).
• Proven experience supporting Windows 10/11 operating systems in a corporate setting.
• Hands-on experience with Active Directory for user provisioning, password management, and group administration.
• Strong working knowledge of Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
• Working understanding of networking fundamentals such as DNS, DHCP, and VPN.
• Experience supporting conference room technologies, telephony, or video conferencing systems.
• Experience imaging and deploying end-user devices is strongly preferred.
• Excellent communication and interpersonal skills with a strong customer service mindset.
• Experience working with ticketing platforms such as ServiceNow, Jira, or similar tools.
• Bachelor’s degree in IT, Computer Science, or equivalent practical experience preferred.

Pay Rate: $30.00 - $40.00/hr