Account Executive

About the Role

The Account Manager is responsible for managing and growing client relationships for Eleven Recruiting’s staffing, staff augmentation, and consulting services. This role is ideal for professionals with a background in Enterprise Software or IT Solutions sales who understand quota-driven environments and want to apply that experience to the world of talent services.

The Account Manager will work closely with clients, internal recruiting teams, and leadership to ensure delivery excellence, client satisfaction, and account expansion.

Key Responsibilities:

Client Relationship Management

• Serve as the primary point of contact for assigned client accounts.
• Build strong, long-term relationships based on trust, responsiveness, and results.
• Conduct intake meetings, discovery sessions, and regular business reviews to maintain alignment.
• Understand each client’s business, technology stack, team structures, and hiring priorities.

Sales & Account Expansion

• Identify opportunities to introduce additional staffing, consulting, or project-based services.
• Drive revenue growth by uncovering new roles, new teams, and cross-department opportunities.
• Meet or exceed GP and revenue targets through effective account penetration.

Req Qualification & Delivery Oversight

• Lead structured intake calls to translate client needs into actionable recruiting requirements.
• Partner closely with Talent Advisors to prioritize roles, align on strategy, and ensure high-quality candidate delivery.
• Review and approve candidate submissions before presenting them to clients.
• Provide timely feedback and ensure a smooth interview and placement process.

Performance & Issue Management

• Proactively manage client expectations, timelines, and delivery risks.
• Address escalations, contractor issues, or performance concerns with professionalism and urgency.
• Ensure compliance with contracts, rate structures, and service-level expectations.
• Demonstrate consistent follow up and reliable follow through to keep projects moving and clients informed.

Technology & Reporting

• Maintain up-to-date notes, pipelines, and account activity in the CRM/ATS (Bullhorn, Salesforce, HubSpot, etc.).
• Track KPIs, forecast revenue, and monitor activity levels.
• Leverage Microsoft 365, LinkedIn Recruiter, and internal tools for client communication and documentation.

Qualifications:

Required

• 3 years of experience in Enterprise Software, IT Solutions sales, OR technology consulting sales where you carried a quota.
• Strong understanding of sales cycles, demand generation, discovery, and solution selling.
• Excellent communication, presentation, and relationship-building skills.
• Ability to translate technical concepts into clear recruiting needs.
• Experience working in fast-paced, high-volume, or high-expectation environments.

Preferred

• Experience within a staffing or consulting firm (not required but a plus).
• Familiarity with staff augmentation, SOW, or contractor-based models.
• Comfortable using CRM/ATS systems, especially Bullhorn or Salesforce.

Key Competencies:

• Client-first mindset with the ability to set boundaries and manage expectations.
• Consultative selling approach grounded in curiosity and problem-solving.
• Detail-oriented and organized, able to track multiple reqs and conversations.
• Accountability and ownership, especially in escalations and delivery oversight.
• Technical fluency, particularly with software, CRM, cloud, or data environments.
• Resilient and adaptable in a high-velocity staffing environment.

Success Metrics:

• Number of new client relationships created.
• Number of new reqs opened and filled.
• Client retention and satisfaction.

Work Environment:

• Hybrid role with client-facing responsibilities across the Los Angeles area.
• Collaborative culture centered on responsiveness, professionalism, and transparency.
• Requires proactive communication and strong alignment with recruiting teams.

Salary Range: $65-75K base. $100-125K base commission.