Sales Operations Manager

EV.Careers is currently seeking a full-time Sales Operations Manager for one of our partners, a growing manufacturer and provider of electric vehicle (EV) charging solutions serving both NEVI and non-NEVI markets across the United States. In this position, you will play a critical role in supporting end-to-end commercial operations — managing sales processes, coordinating order fulfillment, overseeing accounts receivable, and serving as a key cross-functional liaison between U.S. sales teams, the global parent organization, and domestic manufacturing operations. This role is on-site, with no option to work remotely/from home. Travel may be required for customers, trade shows, and the domestic manufacturing site. Flexible working hours may be required to coordinate with international teams across time zones.

Responsibilities

• Oversee quote generation, sales order processing, proposal development, and the submission of customer-facing documentation
• Lead RFx response efforts (RFI / RFQ / RFP) and develop thorough, well-organized proposal packages
• Ensure CRM data integrity across pipeline management, revenue forecasting, and pricing frameworks
• Administer and document commercial terms, including Incoterms, payment schedules, and warranty conditions
• Partner with production, supply chain, logistics, and project management teams to align on manufacturing timelines and delivery targets
• Track order backlog, demand forecasts, and safety stock positions while generating regular status reports
• Proactively surface and mitigate operational risks — including scheduling shifts, inventory constraints, and site readiness — to keep deliveries on track
• Oversee the preparation and distribution of invoices and all customer-facing billing records
• Monitor AR aging buckets (30/60/90 days) and collaborate with Sales and Finance to drive timely collections
• Ensure adherence to contractual payment terms and flag emerging financial risks before they escalate
• Process credit memos, resolve billing discrepancies, and maintain accurate supporting financial documentation
• Build and maintain accounts receivable reports and executive-level dashboards
• Act as the primary operational bridge connecting U.S. Sales, global parent organization, manufacturing, finance, and customer support functions
• Manage compliance documentation requirements for government-funded programs, including NEVI and Buy America Build America (BABA)
• Develop and maintain recurring dashboards that reflect sales performance, order delivery status, AR health, and pipeline trends
• Mine operational data to uncover inefficiencies and drive continuous process improvements
• Stay current on EV market developments, competitive dynamics, and infrastructure funding programs
• Facilitate customer-facing communications, coordinate delivery updates, and support preparation for client meetings
• Maintain accurate records of warranty coverage and contractual commitments across the customer portfolio

Required Qualifications

• A Bachelor's degree in Business Administration, Supply Chain Management, Finance, or a closely related discipline
• Minimum 3–7 years of hands-on experience in Sales Operations, Order Management, or AR/Billing roles within a manufacturing or B2B setting
• Advanced Excel skills combined with working knowledge of CRM and ERP platforms such as Salesforce, SAP, or Oracle
• Excellent written and verbal communication skills paired with a strong ability to stay organized in a fast-paced environment
• Proven ability to juggle competing priorities and deliver results while collaborating across multiple departments and functions

Preferred Qualifications

• Prior experience in the EV charging, energy, automotive, or hardware manufacturing sectors is strongly preferred
• Demonstrated background in accounts receivable management, encompassing billing operations, aging report analysis, and credit evaluation
• Previous experience within a multinational organization or a track record of successfully coordinating with international counterparts
• Bilingual capability is an advantage given the frequent collaboration with global teams across multiple time zones

Benefits

• 100% of health is covered by the employer
• 401k 6% match
• Life Insurance
• 80 hours of vacation
• 40 hours of leave

Pay: $80,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Life insurance
• Paid time off

Work Location: On the road

Salary : $80,000 - $95,000