What are the responsibilities and job description for the ADMINISTRATIVE ASSISTANT - Full-Time position at ELEVATION INDIVIDUAL AND FAMILY THERAPY PLLC?
OBJECTIVE:
The Administrative Assistant will assist in the ongoing growth and organization of Elevation Individual and Family Therapy, PLLC. This position is ideal for an individual who is organized, detail-oriented, innovative, tech-savvy and friendly.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
- Greet clients, check them in, and help them get comfortable upon arrival to the office
- Answer and return incoming client phone calls, messages, and emails
- Schedule client appointments
- Verify client insurance benefits
- Obtain prior authorizations, as needed
- Monitor EAP client billing
- Collect client payments (co-pays, co-insurances, etc.)
- Submit insurance and third-party payer claims, as needed
- Follow-up on claims status and billing issues, as needed
- Follow-up with outstanding billing tasks scheduled to be completed by any third-party billing or collection agencies
- Enter payments received by clients or pay sources
- Complete appointment verification calls to clients prior to scheduled appointments
- Coordinate with internal team and external sources regarding client billing
- Entering data/information into the scheduling/electronic health record system
- Manage inventory and supplies
- Perform clerical tasks including, but not limited to:
- Copying and faxing documents
- Scanning/uploading records into EHR system
- Drafting forms and documents
- Organizing office supplies, purchase receipts and documents
- Receiving and filing mail, as well as sending outgoing mail
- Mail patient billing statements
- Assist in the regular auditing and maintenance of client charts and company documents
- Provide superior customer services to clients and staff through written and verbal communication in a timely manner
- Maintain general appearance and cleanliness of common areas (sanitize common areas, refill snack container, etc.)
- Under the direction of administrative manager, contact insurance companies and referral sources as needed regarding questions, billing discrepancies, or any other concerns presented by the clinical team
- Provide effective communication to all staff and employees
- Respond to internal and external emails in a timely fashion, within 24 hours upon receipt of email
- Other tasks as assigned by Administrative Manager or CEO
REQUIREMENTS
- Must have completed a minimum of a high school diploma or GED
- Experience with office management, preferred
- Effective communication skills
- Excellent problem-solving skills
- Ability to interact effectively with all internal and external customers
- Proficient in Microsoft Office Suite or related software
- Excellent organizational skills and attention to detail
- Skilled at establishing and maintaining positive and effective work relationships with co-workers, clients, members, providers, and other business partners
- Excellent analytical, decision-making, and problem-solving skills
- Ability to lift 10-15 pounds
- Some evening and weekend availability required