What are the responsibilities and job description for the Front Desk Agent position at ElevatedEnterprises & Consulting Services, LLC...?
Job Summary
We are seeking a Front Desk Agent at Minuteman Press located in Galveston, Texas to join our team in our print shop. In this role, you will communicate with customers to identify their printing needs, process print requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. Print shop experience preferred. Applicant must have experience working with Microsoft Office (word, excel outlook). Must be able to create a pleasant and positive environment for our customers with good phone skills. We are a fast paced, deadline-oriented environment.
Job Details:
The Front Desk Agent at Minuteman Press is responsible for providing professional customer service experience. Key responsibilities include:
- Filtering and prioritizing client visits or phone calls and communicating on behalf of leadership.
- Providing administrative assistance such as writing and editing e-mails, drafting memos, and preparing communications.
- Answering phones in a polite and professional manner and routing calls to the correct person or taking messages.
- Prioritizing emails and responding when necessary.
- Communicating knowledgeable answers to questions about product, pricing, and availability.
- Performing office duties that include ordering supplies and managing a records database.
- Working with internal departments to meet customers’ needs.
- Data entry in various platforms.
The ideal candidate will have the ability to build solid relationships that aid in the positive experience for our customers. Experience in print customer service for a busy print shop is preferred.
Qualifications
High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
The job is part-time or full-time, with hours between 9:00 am- 5:00 pm, Monday to Friday. . If you are dependable please email resume.
Pay: $14.00 - $17.50 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $14 - $18