Customer Service Associate - Project Coordinator

Elevated, the fastest-growing independent elevator services provider in the nation, is proudly powered by APi Group, a global leader in safety and specialty services. Elevated operates in 58 markets across 22 states, bringing together the industry’s best technicians to deliver exceptional service backed by APi Group's world-class corporate infrastructure. With over 500 locations globally, APi Group reinforces Elevated’s local operations, ensuring our technicians can thrive and deliver innovative solutions that meet customer needs.

The Customer Service Associate plays a key role in supporting branch operations. This position provides administrative, customer service, sales support, and dispatch coordination while partnering closely with Service Managers, Business Development Managers, Technicians, and other branch personnel to ensure exceptional customer service and operational efficiency. 

Working under limited supervision, the Customer Service Associate performs a variety of office support, customer service, sales, and administrative functions in accordance with established company policies and procedures.

Duties and Responsibilities

• Represent the company professionally and positively in all customer interactions.
• Answer incoming customer calls, provide timely assistance, and dispatch service personnel as needed to resolve customer requests.
• Maintain accurate customer account information, including billing updates, extra service invoicing, collections support, and customer retention efforts.
• Process and manage contract bookings for maintenance, repair, and modernization projects.
• Promote and convert non-maintenance customers to maintenance contract customers.
• Proactively identify and pursue opportunities to sell company services to existing and prospective customers.
• Recommend repair opportunities based on customer inquiries, technician recommendations, inspection findings, and time-ticket reviews in accordance with local office procedures.
• Coordinate and dispatch service personnel to customer locations.
• Partner with Service Managers to schedule inspections and service visits.
• Participate in branch and company safety meetings.
• Support safety initiatives through recordkeeping, documentation, and training coordination as required.
• Adhere to company policies and procedures regarding the use of computers, systems, and technology resources.
• Receive, sort, and distribute incoming mail and correspondence.
• Maintain a professional, organized office environment, including filing, recordkeeping, and ordering office supplies.
• Assist with special projects and perform other duties as assigned to support branch operations.

Qualifications

• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency with Microsoft Office and business software applications.
• Ability to work independently with limited supervision while collaborating effectively with multiple departments.
• Strong attention to detail and problem-solving skills.
• Ability to maintain confidentiality and professionalism in all interactions.

Physical Requirements

• Ability to sit, stand, and work at a computer for extended periods.
• Ability to occasionally lift and move office supplies and materials.

Why Join Elevated Facility Services?

At Elevated, we invest in our team members and provide the tools, benefits, and opportunities needed to build a long-term career.

     Perks & Benefits 

• Medical, Dental, & Life Insurance Coverage
• 401(k) Company Match
• Paid Time Off & Holidays
• Employee Stock Purchase Program
• Paid Parental Leave
• Career Growth Opportunities
• Professional Development
• Employee Referral Bonus Program