Housekeeping Supervisor

HOUSEKEEPING SUPERVISOR JOB SUMMARY:

Performs routine duties in cleaning and servicing guest rooms and public areas. Trains and supervises all Room Attendants to promote a positive image of the property to guests and must be able to address guest requests and problems. Works with management to keep a correct inventory of clean/ ready and dirty rooms. Provides communication to Maintenance of any required repair to rooms as well as semi-annual deep clean and preventative maintenance. Establishes and keeps inventory of cleaning supplies, linens/ terry, and guest amenities. Maintains and shows a customer focus with all guests, addresses questions, resolves complaints, helps the hotel keep an extremely high customer satisfaction rating.

JOB DUTIES:

• Maintain the hotel’s rooms and building to ensure a safe and clean experience for hotel guests, associates, and visitors.
• Set up a housekeeping cart with supplies. Maintains carts and storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning rooms.
• Clean and wipe down doors, walls, closets, and fixtures in rooms, public areas, and hallways.
• Wash shower walls and tub, cleans toilets and bathroom walls. Wipes exposed pipes, clean mirrors, sinks, and floors to have clean and sanitary guest and public restrooms.
• Replace towels, soaps, and all other room amenities and restock ligature that has been removed by earlier guests, or is soiled or torn, to ensure adequate supply for arriving guests.
• Wash all hard floor areas by hand to remove dirt and soiled areas.
• Dust and polish all furniture, fixtures, and wall hangings.
• Strip beds off all linens, and remake with fresh linens.
• Check the closet for cleanliness, wiping door, handle and overhead shelves and restocking the guest room supplies.
• Vacuum rooms, public areas, and hallways.
• Inspect door and window locks to ensure they are in working order and at once alert management to an unsecure or unsafe situation for the safety of guests and employees.
• Check lights and remotes to ensure all are in working order.
• Maintain a friendly, cheerful, and courteous demeanor always.
• Immediately reports any safety issues to management to be addressed.
• Establishes and keeps inventory for cleaning supplies, linens/ terry, and guest amenities.
• Oversees scheduling based on occupancy needs.
• Supervises cleaning staff, inspects rooms and provides feedback and training opportunities.
• Checks rooms and common areas, including stairways and lounge areas for cleanliness.
• Oversees laundry operations and linen / terry processing.
• Maintains par levels of linen and terry for guest rooms.
• Works with the hotel manager to provide annual reviews and recommendations for team members.
• Ensure compliance with safety and sanitation policies in all areas.
• Other duties as assigned.

QUALIFICATIONS:

• Basic knowledge of general cleaning principles, use of cleaning products, operationof standard cleaning equipment.
• Basic knowledge of laundry operations, processing, and par standards.
• Ability to scrub and scour surfaces,extendingarms over head, bending, and stooping to perform cleaning tasks.
• Ability to push and/or pull equipment weighing up to 50 pounds.
• Works to communicate effectively with guests and associates.
• Ability toworka flexible schedule, including weekends and holidays.
• The ability to positively manage team members and keep a team spirit.
• Basic inventorymanagement,buying methods.
• Scheduling oflabor to occupancy and semiannual deep cleaning.
• Flexibility to work various shifts, including evenings and weekends.
• Maintain basic records for labor,inventoryandpurchasing.

KNOWLEDGE AND SKILLS:

• Adheres to federal, state, and local laws and regulationsregardingfair housing guidelines, and employment related laws and regulations.
• Performs duties in all aspects of hotel operations whenever needed, write, and correspond with outside business.
• Ability toutilizethe property management system technology, requires the ability to work through all reportingperformaudits as needed.
• Ability to organize multiple priorities to ensure that daily operations are performed at peak efficiency.
• Actively reviews andmonitorsthe social media websites to ensuretimelyandappropriate responsesto postings, reviews, and comments.
• Possess excellent organizational and team management skills.

If you do not fully meet the qualifications listed above but feel you have the skills and experience to be able to be successful in this position, we welcome your application! Whether this or another position within Sound West Group, we would love to help you find the right role in our organization.

PHYSICAL REQUIREMENTS:

• This position requires the ability to stand and walk or sit alternatively depending on the specific needs of the day.
• Occasional need to bend/stoop/squat, climb stairs, push, or pull, and reach above shoulder (cleaning up litter, open doors, pick up and move items)
• Ability to lift/move/push/pull up to 50 lbs. on occasion, frequent need to lift/push/pull up to 50 lbs.
• For more informationregardingthe work environment, physical, and mental requirements, please contact us.

EQUAL OPPORTUNITY EMPLOYER:

Diversity is celebrated at Elevated Property Services, a division of SWG Holdings LLC, as we believe it makes us a better company. Our hope is that each associate feels welcomed, respected, and appreciated for their unique contributions. From our hiring practices, performance reviews, raise decisions, and opportunities for promotions. Elevated Property Services, a division of SWG Holdings LLC, follows consistent and fair practices to ensure all Elevated Property Services and SWG Holdings LLC employees and potential employees have an equal opportunity for employment and advancement based on merit, and are not discriminated against because of race, color, religion, national origin, age, sex, veteran status, pregnancy, childbirth, pregnancy-related conditions, disability, gender, gender identity, sexual orientation, or on any other legally protected basis.

Experience level:

• • 2 years minimum
  • Prior Hotel/Hospitality/Extended Stay experience required.
  • Prior supervisory experience
  • Demonstrated leadership ability

Schedule:

• • Tuesday-Saturday, 8:00 a.m. to 5:00 p.m., unless otherwise determined based on needs of the business
  • Overtime
  • Weekends as needed

Ability to commute/relocate:

• • Bremerton, WA: Reliably commute or planning to relocate before starting work (Required)