What are the responsibilities and job description for the Elevator Service Manager position at Elevated Facility Services?
Company Description Elevated Facility Services (formerly Premier, EMR, and Oracle) is a leading independent provider of elevator and escalator maintenance, modernization, and repair services. The company supports thousands of units under maintenance across 58 markets in 24 states, combining national reach with strong local presence. Each office operates with dedicated local teams focused on delivering a superior standard of service and responsive customer support. Team members benefit from world-class corporate infrastructure, state-of-the-art facilities, and robust training and technical support. Elevated Facility Services is committed to safety, reliability, and professional growth for its workforce.
Role Description The Elevator Service Manager is a full-time, on-site role based in the Miami–Fort Lauderdale Area. This role is responsible for leading a team of elevator technicians, coordinating daily service schedules, and ensuring timely completion of maintenance, repair, and modernization work. The Elevator Service Manager will oversee service quality, safety practices, and code compliance, while managing customer relationships and resolving service issues. Responsibilities include monitoring contract performance, controlling costs, supporting field troubleshooting, and maintaining accurate records of service activities. The role also involves collaborating with sales and operations teams, coaching and developing technicians, and contributing to continuous improvement in service delivery and customer satisfaction.
Qualifications
- Experience managing elevator or vertical transportation service operations, including oversight of technicians, scheduling, and field coordination.
- Strong knowledge of elevator and escalator maintenance, repair, and safety practices; familiarity with local, state, and national codes and regulations is highly preferred.
- Proven skills in team leadership, coaching, performance management, and fostering a safety-focused culture.
- Customer relationship management abilities, including handling escalations, setting expectations, and maintaining long-term service partnerships.
- Operational planning and organizational skills, including route planning, workload balancing, and prioritization of service calls.
- Basic financial and business acumen, such as understanding service contracts, budgeting, cost control, and margin awareness.
- Effective written and verbal communication skills, with the ability to interact professionally with customers, technicians, and corporate teams.
- Proficiency with service management software, digital work orders, and standard office applications for reporting and documentation.
- Relevant technical background in elevator systems or building services; prior experience as a service technician or in a similar field-based trade is a plus.
- High school diploma or equivalent required; additional technical certifications or vocational training in elevator or mechanical systems are strongly preferred.