Project Delivery Lead, Multi-family

WHO WE ARE AND WHAT WE ARE PASSIONATE ABOUT:

Elevate is a nonprofit organization headquartered in Chicago. We design and implement programs that reduce costs, protect people and the environment, and ensure the benefits of clean and efficient energy reach those who need them most. We're pursuing our mission of a just and equitable world where everyone has affordable heat, power, and water in their homes and communities. We are growing nationally – expanding the reach of our programs, services, and research in collaboration with partner organizations.

OUR PEOPLE AND CULTURE:

At Elevate, our organization's greatest asset is the people we attract. Elevate employees co-create our energetic and collaborative environment, where constant learning and service to others take priority. We want our team to challenge conventional thinking in pursuit of innovation. We seek dynamic, hardworking individuals inspired to work with people of diverse backgrounds and perspectives. Every day we make a difference by placing our team, clients, and community partners first. From our mission to our focus on staff well-being and career development opportunities, there's no better place to grow your career than Elevate.

Interested in learning more? Keep on reading for the details.

Project Delivery Lead

The Project Delivery Lead supports the implementation of Elevate’s services for multi-family housing providers in northern Illinois. This position applies relationship management and customer service skills to assist our network of energy efficiency service providers and customers with implementing efficiency upgrades. The Project Delivery Lead is integral in meeting monthly and yearly energy efficiency spending and savings goals. The position may collaborate across teams in a lead or support role.

The Project Delivery Lead reports to the Team Lead, Project Delivery. This position is located in Chicago, Illinois and is hybrid-remote with business travel within northern Illinois service territories as needed.

Responsibilities

• Manage project implementation activities such as customer intake and relationship building, incentive application processing, project activities coordination and oversight, and portfolio management.
• Document daily progress of assigned projects and keep up-to-date activity logs in CRM (Customer Relationship Management) platform to ensure visibility and data accuracy.
• Assist a network of contractors with business development and drive implementation of energy-saving measures.
• Meet with contractors regularly on project sites or at their business location.
• Track key metrics related to data quality and customer experiences.
• Meet production performance metrics to help the program achieve monthly and yearly goals.
• Leverage savings, incentives, and alternative financing that can be integrated into customers’ annual capital and operational improvement plans.
• Cultivate relationships with multi-family building owners to develop a client base and project pipeline for Elevate’s services.
• Perform other duties as assigned.

Qualifications and Skills

• At least two (2 ) years of experience in account management, sustainability, utility service, or other related work
• Associate degree or higher in related discipline preferred
• Basic understanding of building science and commercial building energy systems and technologies
• Excellent written and verbal communication skills, as well as customer relationship management skills
• Bilingual Spanish/English preferred
• Strong ability to build relationships and work with both internal and external stakeholders
• Understanding of project finance and incentive programs that are applicable to Elevate’s customers
• Ability to pivot quickly from situation to situation and handle multiple priorities simultaneously
• Familiarity with Salesforce or experience with customer relationship management systems preferred
• Self-starter with exceptional organizational, time management, and project coordination skills
• Resilient attitude, capacity to manage a high volume of work/complex situations, and a demonstrated attention to detail
• Ability to work independently and employ problem-solving skills when encountering obstacles
• Familiarity with Salesforce or experience with customer relationship management systems preferred
• Valid driver’s license
• Passion for Elevate’s mission

Compensation

The total compensation for this position includes health and welfare benefits (medical, dental, vision, etc.), defined contribution benefit (401k with contribution), professional development, generous paid time off policies, and a flexible schedule. This is an [exempt] [individual contributor] position with a salary range of $55,000 – $60,000, based on experience.

Anti-Discrimination Policy

Elevate is an equal opportunity employer that does not discriminate against any employee or job applicant based on race, color, national origin, religion, sex, sexual orientation, age, disability, veteran status, or marital status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, termination, promotion, transfer, layoff, leaves of absence, compensation, and training.

ADA Accommodation

Elevate will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace, and the threat cannot be eliminated by reasonable accommodation, or if the accommodation creates an undue hardship to Elevate. Contact the People Team with any questions or requests for accommodations.