Medical Customer Service Representative

Job Title:

Customer Service Representative

Location of Position:

Elevate Physical Therapy Darien Location

Employment Type:

Full time:

Monday-Thursday 12-7:30pm

Friday 12-6:30

Practice Description:

Elevate Physical Therapy is a growing Therapist owned and operated private outpatient orthopedic Physical Therapy practice. At Elevate Physical Therapy we pride ourselves on creating an excellent customer experience focused on unequivocal excellence in an enjoyable atmosphere. We strive to provide our community with the most integrated and trusted evidenced-based approach. We maintain a nurturing and motivating environment while treating every client as they were a family member. We hire quality individuals and place the utmost emphasis on continuing education, obtaining advance degrees and internal training.

Position Description:

Our Customer Service Representative is one of our most important positions, as this is our patients first contact and first impression of our practice. The Customer Service Representative is responsible for initiating and cultivating an excellent customer experience. This position is responsible for connecting with our patients through compassionate and frequent communication. The Customer Service Representative communicates insurance benefits to the patient and schedules initial and follow up appointments to provide the patient the best opportunity to achieve their goals. They are expected to go out of their way to make sure the patient has the best experience in rehabilitation.

Job Description:

Role and Responsibilities:

· Reports to Office Manager

· Field New Patient Phone calls and obtain all necessary information to expedite their care.

· Offer the New Patient a visit time within 24 hours

· Provide customer services with the emphasis on having the patient achieve their orthopedic goals

· Communicate internally with the Yorktown Team to provide the best experience for the patient.

· Timely, obtain, communicate and assist patients in filling out all insurance requirements and necessary paperwork to provide the best care and prevention of a lapse in care.

· Scan and Save all documents digitally.

· Collect patient balances.

· Schedule patients for frequency and duration provided by the orthopedic specialist.

· Provide reminder calls for patient visits and/or to schedule further visits when necessary.

· Create Daily close out records.

· Assist Team in Marketing initiative

· Communicate with Doctors and Insurance/Third Party Payors

Preferred Skills

· Proficient with Computer, Scanning and Printer and Point of Sale Technology

· Proficient with Microsoft Word

· Detailed Oriented

· Excellent Communicator

· Customer service experience

Job Type: Part-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $19